Developed and maintained strong relationships with key business leaders to understand manpower requirements and align recruitment strategies with organizational goals.Worked with recruitment agencies and HR vendors to ensure efficient service delivery and alignment with organizational needs.Organized and scheduled interviews, ensuring clear and effective communication with both candidates and interviewers.Collected and documented interview feedback, and communicated outcomes and next steps to relevant stakeholders in a timely manner..Prepared, obtained approval for, and communicated offer letters to selected candidates, facilitating a smooth hiring process.Planned and organized training sessions for both new hires and existing employees, ensuring effective skill development and onboarding.Managed the onboarding process, including handling documentation, orientation, and initial integration into the company.Contractual hiring across multiple business units by managing 200-300 hiring month on month.Utilized data to support decision-making and improve HR processes.Assisted in change management processes and organizational restructuring efforts.Successfully completed 9 batches of hiring from EV schools, overseeing their training and deployment according to business requirements. Additionally, arranged accommodation and travel logistics for the trainees.Led or participated in HR projects. with cross-functional teams to ensure successful project outcomes.

Coordinated with recruiters throughout the hiring process, including interview scheduling and candidate onboarding.Addressed HR inquiries related to compensation, negotiation, counter offers, employee benefits, remote work, insurance, relocation allowances, and joining bonuses.Managed the onboarding process for new hires, including documentation and background verification, serving as the primary contact.Ensured completion of all new hire documentation and resolved issues by validating data from various sources and coordinating with internal teams.Analyzed potential candidate declines and collaborated with recruiters to develop actionable next steps.Prepared and delivered market insights and improvement recommendations through comprehensive reports to team leads.Allocated tasks and data to team members based on workflow requirements, maintained process stability, and managed work and data tracking.Regularly updated and consolidated trackers, sharing them with leads for review.Provided weekly reports to business units and team leads, ensuring accurate and timely information.

Led a team in managing complex data with a focus on fraud claims and process improvements.Coordinated with internal and external teams to secure accurate data for investigations.Monitored team workflow, ensuring compliance and process stability through data analysis.Generated monthly reports and performance summaries for operations managers.Managed escalations and conducted root cause analysis to improve customer experience processes.

Provided exceptional customer support, improving first-time resolution rates.Achieved a 95% success rate in resolving customer complaints by identifying root causes.