Abdul Munaf Naina Mohamed Email & Phone Number

Abudhabi

Abudhabi

Delivering learning interventions that includes classroom training, blended learning and on the job coaching in order to ensure best practices and enhancement of the employee brand.Conducting evaluations and assessments to assess the effective transfer of learning into the workplace to ensure increased organizational effectiveness.Providing constructive feedback and counseling for trainees where required on matters related to their ability to meet learning standards and objectives.Supporting the business with on-job training interventions for operational employees as required & work place assistance as required across operational peaks.Managing pre/post course duties including attendance records, assessment results and feedback logs.Supporting the Training Controller with research, design and update of training interventions.

Ahmedabad Area, India

Supervising and controlling flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure an optimum standard of guest service, ensuring that all ground services business is delivered in accordance with the company values.Acted as point of liaison for 3rd party check-in staff ensuring that resources provided are aligned with the SLA.Conducting SLA audits on the landside operation and feedback the findings to the Airport Manager and GHA staff.Ensured opportunities to optimize excess baggage revenues are identified and delivered.Acted as local guest services champion for airport feedback in consultation with HQ.

Chennai Area, India

Delivered Basic Load control training for different aircraft types which includes A319/320/330/340 and B 777.Training systems include Amadeus RTB and Sabre Load Manager.

Doha

* Primary responsibility is to oversee a safe aircraft handling movement.* Interfaces with all department staff involved in turn around activities.* Ensure that the personnel involved in the operation are briefed about their role and responsibilities.* Plan and organize or deploy company resources including those belonging to other agencies to ensure a safe handling of the turnaround activities.* Monitors the turnaround activities so that they meet the agreed level of service delivery, time frame as well as resolve issues that may affect the turnaround.* Liaise and coordinate both internal and external sections, departments and agencies to ensure aircraft turns around activities are completed for on time performance.* Report accident, Incident and service lapse that occurs during the turnaround.

 Performed closely with a team of Duty Managers to run a large shift of customer facing staff. Implement and improvise new and existing process to maximize operational performance in areas of on time performance, staffing, training and safety. Control and monitor airport activities in relations to customer services functions as head of shift.  Monitor OTP to ensure flight departure on time. Disseminate new information to staffs during briefing.  Conduct walkabouts checks to ensure smooth operations at all areas  Attend and support staff on guest complaint.  Passenger handling and crisis management ( Flight delays, cancellations)  Review contract staff performance for renewal/termination and Confirmation. Monitor staff performance and ensure follow KPI. Leading a team of up to 150 staffs to deliver best service. Assists frontline staff in obtaining skills and expertise to handle all situations with professionalism. Ensuring senior managers are briefed of key issues that require actions. Airlines handling includes Air India, Singapore Airlines, Emirates, Etihad, Dragon Air, Air China, Air Asia, Saudi Arabian airlines, Thai Airways, Malaysian airlines, Air Arabia, Silk Air, Air Mauritius.

Assistant Duty Officer:1.Handling all operational activities for Etihad Airways in Chennai.2.Handling a team of 25 customer service proffesional in a shift and more than 50 utility hands including all operatinal areas.3.Main responsibilities being an Assistan Duty Officer is to provide quality service to our guests traveling with Etihad and to ensure smooth operation in all areas of flight departure.4.Liasing with the local authorities of Immigration, customs and Airport authorities for Smooth Opeartion.5.Trainer for Amadeus Altea RTB DCS check-in system and have trained more than 40 customer service agents for Check-in and airport ground handling procedures.6.Introducing new techniques for the smooth and quick turn turn around of aircrafts.Ground Dispatcher:1.License holder for Weight and Balance sheets for aicraft types A319/A320/A332/A333/A345/A346 and B77W.2.Provides operational flight plans to operating Crew.3.Ensure all operational activities have been completed on ground before dispatching the aircraft.4.Trainer for Weight and Balance sheets for aircraft types A319/A320.

Designated as Passenger Service Agent my duties are1.Passenger Facilitation and assitance.2.Travel documents checks and Passenger profiling.3.Pre-flight Editing,check-in and Boarding process.4.Immigration and Customs Clearence.5.Mishandled baggage handling.

Designated as supervisor for handling staffs and business development.Played a big role in dynamic growth of the organization.Handled a staff team of about ten members.Ensuring prompt and efficient service to all customers and maintains a good working relationship with colleagues.Participating with management to originate, plan, develop and implement long and short term goals.Monitors, integrity of restaurant operation and the provision of services.Delegates and oversees kitchen supervision and table service duties.Oversees menu planning and pricing.Resolves routine problems encountered in performance of work assignments.Performs other related duties as assigned.

Btec, Hnc Aviation Hospitality And Travel Management

Diploma In Technology In Aeronautical Engineering, Aviation

Activities and Societies: I was a student representative for four years and participated in various competitions and attended various.