Abdul Wahid Email & Phone Number

Delta, BC, CA

Burnaby, British Columbia, Canada

• Provide technical and functional support to enhance business processes.
• Diagnose problems by asking targeted questions.
• Provide step-by-step instructions for users to follow.
• Conduct remote troubleshooting sessions.
• Support users on Microsoft Office suite and Office 365 applications and network issues.
• Test alternative solutions until the issue is resolved.

Singapore

• Managed technical and functional aspects of iScala ERP for 20+ companies, improving productivity for 60+ users in Asia-Pacific.
• Collaborated with management and stakeholders to present and demo application
• Administered Epicor iScala modules: Logistics, Finance, Service Management, and Contract Management.
• Handled customer enquiries and support tickets via email and telephone, adhering to a structured support protocol.
• Managed the queue of open support tickets, ensured notes are up-to-date and SLAs are met.
• Provided end-to-end project management, user training, and support and on-board new customers.

Singapore

• Coordination with clients and vendors, budgeting, and project time scales and deadlines are all responsibilities. I had done a great task of maintaining client ties and to keep accurate administrative records of.
• Regularly engaged with the technical team in their design and development tasks.
• Provide post-implementation telephone and email support including problem determination using remote access tools, and remote installation of software updates.
• Provide on-line and on-site demonstrations
• Review the efficiency or effectiveness of all system
• Configuration, setup, review & support for Samba POS System, Million Accounting System, Million Payroll System and System Administration.

Singapore

• Deployed at “Merck Pte Limited, Singapore” as Application Owner (AO) Lead with responsibilities for administration & analysis of logistic module ERP (iScala). My responsibilities include global ERP roll-outs for.
• Core responsibility to provide 2nd Level support to business units in Asia Pacific and Europe for all technical and functional problems related to the iScala ERP system.
• Support major change requests to perform customization in the iScala ERP system sales and purchase modules. Perform iScala application installation (hotfix / fixkit) and upgrades to remove enhance the features of the.
• Lead technical & functional activities for yearend closing for several business units in Asia and Europe. Designed and lead the project to server enjoinment standardize the naming convention of reports, customized.
• Responsible to control user access right in the ERP administration console.
• Handle day to day technical and functional issues via internal ticket system (HP Service Manager), provide solution or assign to the correct channel.

Singapore

• Performed key responsibilities as Material Analyst, applied my IT knowledge to increase productivity using SAP MRP module and excel based analytical reports. Work as key team player presented new ideas on developing.
• Ensured stock inventory levels were maintained, to adequately meet operation needs.
• Draft bid specifications and requests bid proposals from vendors.
• Supervise and direct purchasing functions such as product/service research, vendor selection, price and contract terms negotiation and purchase order completion.
• Administer contracts for major purchases.
• Identify high-margin opportunities for additional product offerings through market research and networking with customers, vendors, and with other departments.

Singapore

• Provided desktop & network support to group of companies along with technical (hardware and software) support to several clients.
• Implemented of Crystal Enterprise and Implementation of VMware/SAN projects.
• Provided mid-level Exchange support, backup management and Active Directory maintenance. Solution design, based on VMware SAN implementations in Disaster Recovery and Business Continuity customer requirements..
• Responsible for system analysis and maintenance of the multiple complex systems, applications and reports for the group of companies.
• Supported and maintained two office sites consisting of 300 users for all PC and/or server problems.
• Performed server upgrades to include new user entries in Active Directory.

Singapore

• Expertly provided technical and functional support for iScala ERP end-users, including system analysis, customization, and daily issue resolution.
• Executed seamless integration of iScala ERP with third-party systems utilizing EDI technology, enhancing business process efficiency.
• Proficient in iScala customization using VBA, generating insightful reports with Crystal Reports, and developing.NET solutions for robust business integration.
• Spearheaded critical technical support and report development for the iScala ERP implementation at Parpia-International, Singapore, ensuring a smooth transition from AccPac-ERP system.
• Utilized tools such as Crystal Report IX and MS SQL 2005 to migrate data and develop numerous Crystal reports, contributing to the project's success.
• Delivered comprehensive iScala ERP support and training for TSA Industries SDN BHD, Malaysia, during their go-live phase, including on-site troubleshooting and network security enhancements.

Bachelor Of Computer Science (Honors) - Awarded By: Coventry University, Uk., Information Technology, 2Nd Class Honors

Activities and Societies: volunteer activities at university, Participate in games, Support Muslim welfare society at campus.I gained in.

Specialist Diploma In Big Data Management, Computer Science

CBG1C01 Big Data Systems Architecture CBG1C02 Data Security Fundamentals CBG1C03 Data Visualization Fundamentals CBG1C04 Big Data.

Microsoft Certified Professional Certification, Information Technology

Activities and Societies: Installing, Configuring and Administering Windows 2000 Professional Upgrading/Installing Win 2000 Professional.

Advanced Diploma In Computer Studies. (Validated By: University Of Oxford, Uk.), Information Technology

Ncc Diploma In Computer Studies., Information Technology

NCC Diploma in Computer Studies. at Comsertrac Computer School, Singapore. - Validated by: NCC, UK.

Bacehlors Hons, Computer Science