Abdul Wahid Email & Phone Number

Delta, Bc, Ca

Burnaby, British Columbia, Canada

• Provide technical and functional support to enhance business processes.• Diagnose problems by asking targeted questions.• Provide step-by-step instructions for users to follow.• Conduct remote troubleshooting sessions.• Support users on Microsoft Office suite and Office 365 applications and network issues.• Test alternative solutions until the issue is resolved.• Customize desktop applications to meet user requirements.• Record technical issues and their solutions in logs.• Escalate unresolved issues to the next level of support personnel.• Report customer feedback and potential product requests.• Assist in creating technical documentation and manuals.• Managed system configurations and updates to ensure seamless IT operations.

Singapore

• Managed technical and functional aspects of iScala ERP for 20+ companies, improving productivity for 60+ users in Asia-Pacific.• Collaborated with management and stakeholders to present and demo application• Administered Epicor iScala modules: Logistics, Finance, Service Management, and Contract Management.• Handled customer enquiries and support tickets via email and telephone, adhering to a structured support protocol.• Managed the queue of open support tickets, ensured notes are up-to-date and SLAs are met.• Provided end-to-end project management, user training, and support and on-board new customers.• Developed financial reports using SQL Scripts, SSRS, Crystal Reports, and Excel VBA.• Conducted system audits, optimizations, and troubleshooting.• Integrated Epicor Service Connect with third-party systems.• Facilitated the escalation of urgent technical issues.• Documented and tested bug fixes and featured requests.• Maintained knowledge base and user documentation.• Deployed software updates to customer sites during scheduled maintenance windows.KEY SKILLS & KNOWLEDGEIntel-based IBM PC Compatibles, office 365 & SharePoint online (automation), UiPath – RPA, AWS, Linux, Hadoop eco system framework, VMware installation and setup, Microsoft Exchange, Microsoft Project 2003, Microsoft Office Visio, SAP Crystal Reports, SambaPOS (point-of-Sales System), Million Payroll System, iScala Epicor ERP System, Epicor XL Connect, Epicor Service Connect (EDI). MS Excel Macro, Task scheduler, Power Shell scripting

Singapore

Coordination with clients and vendors, budgeting, and project time scales and deadlines are all responsibilities. I had done a great task of maintaining client ties and to keep accurate administrative records of expenditure, accounting, costing, and billing. Managed staff to ensure that all milestones are achieved within the agreed timeframes. I have ensured effective quality control processes are in place to monitor deliverables produced.• Regularly engaged with the technical team in their design and development tasks.• Provide post-implementation telephone and email support including problem determination using remote access tools, and remote installation of software updates.• Provide on-line and on-site demonstrations• Review the efficiency or effectiveness of all system• Configuration, setup, review & support for Samba POS System, Million Accounting System, Million Payroll System and System Administration.

Singapore

Deployed at “Merck Pte Limited, Singapore” as Application Owner (AO) Lead with responsibilities for administration & analysis of logistic module ERP (iScala). My responsibilities include global ERP roll-outs for project management. Provide Lead for global/local change requests coordination with Business Process Owners to convert/enhance business processes into technical implementation. Maintain End-to-End application processes of iScala Order2Cash Global template, also maintained Global template for Master Supplies, Suppliers & Customers Data Processing. The following are more details of my role and responsibilities.• Core responsibility to provide 2nd Level support to business units in Asia Pacific and Europe for all technical and functional problems related to the iScala ERP system. • Support major change requests to perform customization in the iScala ERP system sales and purchase modules. Perform iScala application installation (hotfix / fixkit) and upgrades to remove enhance the features of the application. • Lead technical & functional activities for yearend closing for several business units in Asia and Europe. Designed and lead the project to server enjoinment standardize the naming convention of reports, customized programs, user groups, and access rights and output channel for several modules in the ERP system. • Responsible to control user access right in the ERP administration console. • Handle day to day technical and functional issues via internal ticket system (HP Service Manager), provide solution or assign to the correct channel.

Singapore

Performed key responsibilities as Material Analyst, applied my IT knowledge to increase productivity using SAP MRP module and excel based analytical reports. Work as key team player presented new ideas on developing and implementing process controls and quality improvement initiatives that reduce cost and increase company revenue. Proven myself as bright supply chain specialist, gained a lot of hands-on experience in purchasing, data analysis, material flow, documentation, process improvements and safety management. Completed detailed-oriented and analytical logistics activities for inventory management and safety from hazardous items. Other responsibilities include as following.• Ensured stock inventory levels were maintained, to adequately meet operation needs.• Draft bid specifications and requests bid proposals from vendors.• Supervise and direct purchasing functions such as product/service research, vendor selection, price and contract terms negotiation and purchase order completion.• Administer contracts for major purchases.• Identify high-margin opportunities for additional product offerings through market research and networking with customers, vendors, and with other departments.• Source products and raw materials at quality and cost standards consistent with company business• Drove cost reduction activities and maintained purchasing documentation.• Participated in the development and implementation of departmental policies and procedures.• Expedited purchase orders by identifying and resolving vendor or shipment problems.• Advised and coordinated with other departments throughout the company regarding purchasing projects and potential bids.

Singapore

• Provided desktop & network support to group of companies along with technical (hardware and software) support to several clients. • Implemented of Crystal Enterprise and Implementation of VMware/SAN projects. • Provided mid-level Exchange support, backup management and Active Directory maintenance. Solution design, based on VMware SAN implementations in Disaster Recovery and Business Continuity customer requirements. Extensive backup and network security implementation across sites. • Responsible for system analysis and maintenance of the multiple complex systems, applications and reports for the group of companies. • Supported and maintained two office sites consisting of 300 users for all PC and/or server problems.• Performed server upgrades to include new user entries in Active Directory.• Research and upgraded the systems with latest technologies. Distribute packages and updates via Altiris server across all the desktops and servers. • Administered Pointsec security- hard drive encryption software for laptops of remote users. • Troubleshoot Microsoft Office and Adobe suite software issues on client Desktops• Arranged clients’ access IDs with Cisco VPN software on Laptops and tested same.• Scrutinized the RAS server in the LAN room and examined the DHCP and DNS Server for errors. • Assisted in troubleshooting the Microsoft exchange server in a teamwork environment.• Updated computers and servers with the latest service packs and patches. • Handled variety of complex system failures, troubleshooting software, hardware, and network problems.• Managed Active Directory users and groups. Troubleshooting Active Directory replication problems and Network Connectivity. Created standard process for group policy deployment.

Singapore

• Expertly provided technical and functional support for iScala ERP end-users, including system analysis, customization, and daily issue resolution.• Executed seamless integration of iScala ERP with third-party systems utilizing EDI technology, enhancing business process efficiency.• Proficient in iScala customization using VBA, generating insightful reports with Crystal Reports, and developing .NET solutions for robust business integration.• Spearheaded critical technical support and report development for the iScala ERP implementation at Parpia-International, Singapore, ensuring a smooth transition from AccPac-ERP system.• Utilized tools such as Crystal Report IX and MS SQL 2005 to migrate data and develop numerous Crystal reports, contributing to the project's success.• Delivered comprehensive iScala ERP support and training for TSA Industries SDN BHD, Malaysia, during their go-live phase, including on-site troubleshooting and network security enhancements.• Employed Citrix, VMWare, ADS, and iScala ISQD to address issues, prioritize solutions, and facilitate end-user training, resulting in optimized Citrix operations.• Advanced reporting capabilities for BOSSARD, Singapore, by maintaining, upgrading, and deploying new Crystal reports for sales, purchase, reconciliation, and inventory management.• Developed customized Excel VBA programs to meet specific end-user requirements, such as Bala

Bachelor Of Computer Science (Honors) - Awarded By: Coventry University, Uk., Information Technology, 2Nd Class Honors

Activities and Societies: volunteer activities at university, Participate in games, Support Muslim welfare society at campus.I gained.

Specialist Diploma In Big Data Management, Computer Science

CBG1C01 Big Data Systems Architecture CBG1C02 Data Security Fundamentals CBG1C03 Data Visualization Fundamentals CBG1C04 Big Data.

Microsoft Certified Professional Certification, Information Technology

Activities and Societies: Installing, Configuring and Administering Windows 2000 Professional Upgrading/Installing Win 2000 Professional.

Advanced Diploma In Computer Studies. (Validated By: University Of Oxford, Uk.), Information Technology

Ncc Diploma In Computer Studies., Information Technology

NCC Diploma in Computer Studies. at Comsertrac Computer School, Singapore. - Validated by: NCC, UK.

Bacehlors Hons, Computer Science