Abdul Malik Email & Phone Number

Islamabad, Islāmābād, Pakistan

Service Delivery Management:- Oversee IP & Data Network services delivery to clients.- Ensure timely and quality service delivery.- Manage service level agreements (SLAs) and key performance indicators (KPIs).Technical Operations:- Monitor and troubleshoot IP & Data Network issues.- Collaborate with technical teams for problem resolution.- Ensure network security, availability, and performance.Customer Relationship Management:- Build and maintain strong client relationships.- Understand customer needs and provide tailored solutions.- Manage customer expectations and communication.Project Management:- Plan, execute, and deliver IP & Data Network projects.- Coordinate with cross-functional teams.- Ensure projects meet quality, time, and budget requirements.Team Leadership:- Lead and mentor technical teams.- Develop and implement process improvements.- Conduct performance evaluations and skill assessments.Reporting and Governance:- Provide regular service delivery reports.- Ensure compliance with industry standards and regulations.- Participate in governance meetings.Other Responsibilities:- Identify and develop new service opportunities.- Collaborate with sales teams for service growth.- Stay updated on industry trends and emerging technologies.Key Performance Indicators (KPIs):- Service availability and uptime.- Customer satisfaction ratings.- Project delivery timelines.- Team performance and skill development.- Revenue growth and profitability.

Islamabad

- Designed and implemented comprehensive solutions for service providers, medium, and large organizations, covering enterprise networks, data centers, and security solutions.- Managed end-to-end IT network architecture, focusing on security, enterprise routing, and network hardening techniques.- Collaborated with enterprise architects and customers to design secure network topologies, sub-netting, and data center zoning.- Configured and guided customers on secure device configuration, patch management, and risk reduction.- Defined and implemented network security architectural principles and policies.- Performed security architecture and consulting engagements with internal and external partners.- Deployed and implemented various security solutions, including firewalls, VPNs, NAC, SIEM solutions, and supported customers with use case implementation and alert setup.- Provided level 3 support and collaborated with Advanced TAC teams from partners like Juniper, Pulse Secure, Fortinet, and VMware.Skills:- Data Center- Business Solution- Network Architecture- Network Design- Project Management- Virtualization- Technical Architecture- Switches (Juniper and Cisco)- Broadband Networks- Network Engineering- Identity and policy control- WAN Technologies- Security Architecture Design- Capacity Planning- Network Protocol Design- Routing Protocols- Technology Solutions

Islamabad, Islāmābād, Pakistan

- Designed and implemented comprehensive solutions for service providers, medium, and large organizations, covering enterprise networks, data centers, and security solutions.- Managed end-to-end IT network architecture, focusing on security, enterprise routing, and network hardening techniques.- Collaborated with enterprise architects and customers to design secure network topologies- Configured and guided customers on secure device configuration, patch management, and risk reduction.- Defined and implemented network security architectural principles and policies.- Performed security architecture and consulting engagements with internal and external partners.- Provided level 3 support and collaborated with Advanced TAC teams from partners like Juniper, and Pulse SecureSkills:- Business Solution- Network Design- Broadband Networks- Identity and policy control- WAN Technologies- Technology Solutions

Islamabad, Islāmābād, Pakistan

- Collaborated with enterprise architects and customers to design secure network topologies, sub-netting, and data center zoning.- Configured and guided customers on secure device configuration, patch management, and risk reduction.- Defined and implemented network security architectural principles and policies.- Performed security architecture and consulting engagements with internal and external partners.- Deployed and implemented various security solutions, including firewalls, VPNs, NAC, SIEM solutions, and supported customers with use case implementation and alert setup.- Provided level 3 support and collaborated with Advanced TAC teams from partners like Juniper and Pulse SecureSkills - Switches (Juniper and Cisco)- Broadband Networks- Network Engineering- Identity and policy control- WAN Technologies- Security Architecture Design- Capacity Planning- Network Protocol Design- Routing Protocols- Technology Solutions

Islamabad

Key Responsibilities:- Network Upgrade and Optimization: Spearheaded network upgrades and optimization initiatives toenhance performance and reliability.- Network Management: Effectively managed Cisco BNG, ATM switches, Core Switches, and DSLAMnetworks to ensure seamless operations.- Strategic Planning: Developed strategies for regional offices to address diverse customer requirements and marketing team objectives.

Islamabad Pakistan

- Successfully set up and managed Dialup ISP infrastructure using Cisco (AS5200, AS5300) and MAXTNT PRI, DXX, DPLC & IPLC.- Improved customer support processes to deliver exceptional user experience, resulting in increasedcustomer satisfaction and loyalty.- Led a team of skilled engineers and professionals, fostering a collaborative environment and drivingteam performance to achieve operational excellence.