Abdul Ahad, (Pmp®, Mcsa, Mcsd, Sfc™) Email & Phone Number

Dhaka, Bangladesh

1. Performing requirements analysis activities including eliciting and documenting userrequirements, developing the system architecture, defining and documenting requirementsfor the sub-systems and interfaces, and identifying constraints and operational scenarios2. Lead & Coordinate with business teams to ensure proper requirement analysis to achievebusiness goals.3. Lead and Manage delivery from vendor.4. Prioritizing initiatives based on business needs and requirements.5. Managing projects, developing project plans, and monitoring performance.6. Managing competing resources and priorities.7. Lead End to End Delivery Management for in-house development and vendor development.8. Ensure on time, on budget delivery, remove road blocker.9. Strong in Leadership and interpersonal communication.10. Proactive, positive mind set, challenge taker.11. Internal & external Stakeholder management, Reporting, Escalation, Attention.12. Act as an integral stakeholder and a key decision maker in E2E life cycle of delivery.13. Lead Impact, scope analysis and planning for Banking IT requirement.14. Drive delivery efficiency, improve work culture and engagement15. Collaborate with Information Security (IS) and Audit team to ensure regulatory and compliance requirement & Resolute the VA & PT findings of Critical Application with discussed with respective stakeholders16. Collaborate with different stakeholder at Software development life cycle to perform the job17. Manage relationships and coordinate work between different teams at differentlocations18. Do periodic planning, proactive Risk & issue management, cross-project dependencies19. Management and stakeholder Reporting, Escalation, Attention.20. Able to work under Agile and faster development method.

• Defining and documenting customer business functions and processes• Identifying, defining and documenting business needs and objectives, current operational procedures, problems, input and output requirements and levels of systems access after consulting with functional unit management and personnel• Analyzing the practicability of and developing requirements for new systems and up-gradations to existing systems• Ensuring the system design is perfect as per the needs of the users• Helping in developing a comprehensive change in management strategy for the court• Maintaining wizard-driven configuration tables in the case management system• Participating in user acceptance testing and undertaking the functionality testing of new system• Assisting technically in training and coaching professional and technical staff• Developing a training curriculum and conducting formal training sessions covering assigned systems module• Acting as a team lead on designated projects or assignments and providing work direction to one or more technical or clerical staff.• Help design, document and maintain system processes• Report on common sources of technical issues or questions and make recommendations to product team• Communicate key insights and findings to product team• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Rupayn Trade Center, Banglamotor, Dhaka

1. Maintaining business & Technical level communication with the clients2. Identifying and documenting client/ User requirements3. Reporting on requirements progress as input to project status report4. Walkthroughs and sign-offs of requirements package5. Preparing and conducting requirements presentation for senior executives6. Facilitating requirements gathering workshop7. Creating Business System Architecture8. Reviewing design document and ensuring requirements are met9. Supporting QA and testing team10. Reviewing test strategy, test plans and test cases to ensure requirements are met11. Documentation of functional and non-functional requirements12. Reviewing defects and working with client to determine priority of fix, manual work around etc.13. Handle inbound calls and emails with enthusiasm, a passion for customer service, and positive energy to answer questions about products and services.14. Provide timely, high quality responses to external and internal customer questions and escalations, while balancing the company’s and the customer’s needs.15. Respond promptly and accurately regarding escalation resolution, while actively navigating internal departments and vendors to ensure seamless resolution for all customer issues.16. Work closely with development team in an Agile SCRUM environment to refine and support the development, testing and release of functionality17. Operate within the Support procedures, standards and policies.18. Engage in company-sponsored and self-motivated training and learning opportunities to expand technical and soft skills, as required, for effective performance.19. Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.

Motijheel, Dhaka

1. Develop & maintain Quality Assurance Plan (QAP) for the assigned projects. Prepare QA, MAA reports for ongoing projects.2. Conduct Internal Audits and Inspections of departments and projects.3. Prepare Audit reports and communicate to departments and projects.4. Participate in continuous process improvement and peer review activities.5. Facilitate the assigned project team members to maintain organizational process and procedures.6. Check Business and Technical Release Notes for software releases, and review software deliverables / documentations7. Understand the goals and objectives of the organization and projects and develop process performance models using statistical methods and organization defined techniques.8. Monitor performance measure and forecast process performance.9. Facilitate team to ensure that measurement metrics are well maintained within threshold limits.10. Analyze current processes and report the process performance to the Sr. Management for process improvement.11. Provide QMS Overview Training for new employees12. Automate QMS Process through Automation Tools (TFS, OTRS)13. SQA Facilitation according Process Area of CMMI Dev 1.3.14. Prepare Report for Management as demand.15. Update & Maintain Organization Artifacts.16. Contribute in Organization Measurement Repository.17. Administer & Support ALM Tools(TFS)18. Define the Support Process According ITSM.19. Statistically Analyze the Organization Data using Simulation Tools (SigmaXL, Oracle Crystal Ball)20. Provide Support in External Audit (ISO 9001, CMMI HM).21. Administer & maintain Organization Process through Portal using CMS (WordPress)

Dhaka, Bangladesh

1. Facilitate Project to follow CMMI & ISO Guideline according Organization QMS2. Participate & Coordinate Projects in External Audit. 3. TFS Administration & Support Projects to perform Project Management.4. Participate in Management Review Meeting. 5. Take Backup of Organization Data as Per Organization Backup Policy.6. Prepare Process Performance Baseline for Prediction.7. Audit Projects as Per Organization QMS .8. Prepare Process Performance Baseline Using SigmaXL.9. Prepare Process Performance Model using Oracle Crystal Ball

Engineer’S Degree, Computer Science & Telecommunication Engineering, 1St Class

Activities and Societies: Debate Club, Cricket Team• Software Engineering (CSTE 3209) • Database Management System (CSTE 3105) • Client.

High School, Science, A+

Activities and Societies: • ইমপিরিয়াল পাঠচক্র • ইমপিরিয়াল ইংলিশ ল্যাংগুয়েজ ক্লাব • ইমপিরিয়াল সমাজসেবা ও স্বেচ্ছাসেবামূলক ক্লাব • ইমপিরিয়াল.

High School, Science, A+

Activities and Societies: #Member of Inter District School Champion Basketball Team #Member of Cricket TeamClass Representatives