Alim S. Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Pune Area, India

Pune Area, India

• Assisting Enterprise customer, Partners, Pre-sales team, Consultants, through call or remote sessions on break-fix, implementation, infrastructure, customisations of BMC Client Management (BCM).• Assisting on modules like Asset Discovery, Network Discovery, Application Management, Patch Management, Asset Management, Software management, OS Deployment.• Install/Configure/Troubleshoot issues on Integration of BCM with Remedy (CMDB), Remedy Force and TrackIT• Working with R&D or customer engineering team on reported bugs or new product feature requests.• Improving documentation with the help of documentation team.

Pune

• Provides standard to moderately complex technical support to field engineers, technicians, product support and customers when first-line product support has failed to identify or fix equipment or software issues for Symantec Altiris Product Family(ITMS, Client Management Suite, Server Management Suite and Asset Management Suite).•Documents and reports design, reliability and maintenance issues. Analyzes technical support problems and identifies customer and internal needs. Considered product subject matter experts.•Document the solutions to known issues, through Knowledge base documents, product training, and white paper authoring.•Advocate customer requests, troubleshoot and resolve complex, critical and sensitive support issues, and participate in conference call escalations to provide next level issue resolution for Essential customers.•Define and track bugs for Development, and offer innovative ideas to improve product quality. Participate in new product releases and beta cycles to ensure information and training requirements are met to support new products.• Research a wide variety of technical subjects including operating systems, Symantec software, and security and third party applications. Provide product training, workshops and technical mentoring to regional support groups.•Uses professional concepts and company policies and procedures to solve a variety of problems. Full use and application of standard principles, theories, concepts, and techniques.•Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action.•Interview New hire and help them get to speed via training them on pre-requisites technologies (IIS, Apache Tomcat, AD, SQL and Networking concepts like DHCP, DNS, NFS,FTP, Telnet etc)•Train new hires, partners, consultants and clients on Altiris framework, technologies and Product features.

Kunming, Yunnan, China

• Implementation of healthcare domain software’s viz HIS (Healthcare information System), RIS (Radiology Information System), PACS (Picture Archiving and Communications System) and EMR (Electronic Medical Record).• Administration of Server at windows level, Linux Level and Sun Solaris level• Maintaining HIS, RIS and PACS server uptime (24x7)• Administration of SQL server and PostgreSQL Database• Implemented VMware ESX server to provide multiple virtual hardware platforms while keeping hardware costs and energy consumption down.• Problem solving and leading the team in troubleshooting above said servers• Scheduling, Effort tracking and Productivity report generation and providing same to the management• Constantly updating the team with the latest technologies.• Part of the team In choosing right resources for the current resource requisition• Conducting Workshops and training sessions to deliver the latest technology and concepts implemented, yet to be implemented with respect to the software/hardware.• Conducting Sessions of System study at various Locations of current work culture.• Delivering current trend of technology by participating in various international workshops.

Pune Area, India

• Troubleshoot issues related to storage devices and software applications.• Working knowledge of Sun Solaris OS.• Working and troubleshooting Knowledge of Windows Server 2000/2003.• Check system and application logs• Check Alerts and Errors in Event viewer.• Check services as per troubleshooting requirement. • Check the SQL database for errors and fixed those.• Updating database Tables.• Take database backup as per required and restoring if crashes.• Check database logs, Jobs and Alerts.• Troubleshooting Different Server Client applications (Related to Healthcare). • Work on Netapp NAS, SUN Solaris based archive, Jukebox and other storage devices.• Champion the customer complaint investigation and technical support efforts and coaching customers experiencing difficulties with products.• Take remote backups for clients on LTO, UDO and DAT drives. Assist customers in adding new platters to Tape libraries, formatting and activating those.• Remotely access customer equipment, using remote desktop, WebEx Timbuktu, Telnet and Tera term and troubleshot issues pertaining to storage devices like Archive, NAS, Web Server, workstations etc.• Report bugs in the software application by duplicating the issue on test servers.• Work independently as well as with other groups, i.e., Storage, OS and Image CD to analyze problems encountered by customers to determine hardware point of failure.• Analyze the quality of medical images (DICOM images) acquired by modalities sent for archiving and fix corrupt images by checking the compression type and HL-7 data in the merge archival software.• Support for networking tools like router, modem, gateway, hubs & firewalls used in the network as per the clients requirement. • Provided timely, detailed documentation of all customer/partner interactions and issue resolution according to established technical support processes and tools.

Pune Area, India

• Troubleshoot issues related to Dell Desktops, operating systems (Windows Xp and Windows Vista) and applications. • Troubleshoot Dell Laptops Applications.• Troubleshoot Internet Issues.• Rectify the problem and can dispatch the required hardware and Track the same• Connect remotely using tool (Dell connect) to install Drivers (after installing network drivers) and applications.