Abdulaziz Alsayed Email & Phone Number

Riyadh, Sa

مكة جدة السعودية

• Design and install well-functioning computer networks, connections, and cabling.• Perform troubleshooting for system failures and identify bottlenecks to ensure long term efficiency of network.• Inspect LAN infrastructure and fix minor or major problems/bugs.• Test and configure software and maintain and repair hardware and peripheral devices.• Evaluate network performance and find ways of improvement.• Organize and schedule upgrades and maintenance without deterring others from completing their own work.• Do regular data backups to protect the organization’s information.• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions.• Proven experience as network technician or relevant position.• Outstanding diagnostic, problem-solving and analytical skills.• Good communication skills.• Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies.• experience with common software and hardware.

Jeddah

Implement and maintain security connectivity solutions including firewalls, IDS/IPS, VPN and SSL technology.Implement and improve system engineering and maintenance practices.Lead and assist in troubleshooting problems for security and network systems.Provide engineering perspective in solution, system, network, and process design and implementation.Apply patches and updates to equipment.Generate reports demonstrating efficacy and/or trends.Act as an infrastructure technical project lead for the design, development, implementation & operation of systems & projects.Manage system performance, reliability, and availability to Infrastructure service level agreements.

السعودية

• Responding to and resolving hardware and software service requests for workstations, peripherals, and phones.• Troubleshooting networking issues to physical layer, OS, IOS and hardware issues, and DNS / DHCP issues.• Following instructions and pre-established guidelines to perform job functions.• Being familiar with Service Level Agreements (SLAs) and proper response times.• Maintaining help tickets.• Creating and maintaining end-user accounts.• Troubleshooting desktop computers (multiple operating systems and applications of IOS & windows).• Scheduling, troubleshooting, and setting up teleconferencing.• Managing Voice over Internet Protocol (VOIP) systems.• Acting as an internal resource.

Jeddah Governorate, Saudi Arabia

• May service incoming calls in multiple queues throughout daily shift.• Inspect store facility and equipment and proper working order.• Assist in maintaining proper inventory levels.• Ability to grasp, reach and manipulate objects with hands up to all day.• Handle telephone inquiries regarding appointments and work in process.• Achieve individual and team goals as related to the campaign.• Perform check-in and out duties accurately and in a timely manner.• Open and close batches properly, and document corrective Info.• Receive incoming calls from clients, dealers and customers and respond as necessary.• Direct customer calls to the correct person at all locations.• Participate in and maintain a quality service culture within the customer service team.

Associate'S Dagree, Computer Technology/Computer Systems Technology, 4.23

Microsoft Certified System Administrator Server 2012, Information Technology