•Managed end-to-end recruitment processes for the contact center, includingsourcing, screening, and interviewing candidates.•Prepared job offers and employment contracts.•Applied competency based, behavioral, and case interviews strategies tocomprehensively assess candidates.•Worked closely with the managers to understand exactly what skills and qualitiesthey wanted in new employees.•Inserted employee’s data to our Oracle database.•Always sourced qualified candidates in a timely manner to fill important roles andsupport call center operations.