It Engineer
CurrentSolving highly critical incidents related to Enterprise Mobility Management solutions and Microsoft Office 365 to customers all around the globe;Assessment of changes and updates for M365 products, creating a deployment plan on demand;Migration of mailboxes to the M365 cloud;Making changes in EMM systems (Intune, Airwatch);3rd line Technical Support for incidents escalated from 2nd line;Automating routine tasks/operations (creating and supporting PowerShell scripts)