Abdulaziz Algambar Email & Phone Number

Dammam, Eastern, Saudi Arabia

-Free lancing Digital Marketing with Digital Speed Co. Agency Marketer & Sales.-Joined Misk LaunchPad 5.0 A 10-week virtual program for aspiring entrepreneurs to develop your ideas into working Minimum Viable Products (MVPs).- Actively participated in PMP/CAPM mentorship program from Jan-Mar 2023.-Astrolabs Ecommerce scale up training program by PEPSICO-Joined Misk SPARK in Partnership with Monsha’at, an immersive and powerful 6-week program. - Took a digital Marketing by jeelidm- Completed the NOCN International Certificate Tour Guide Development Skills Program Programme designed for: The Ministry of Tourism.-Saudi Digital Academy, joined Full Stack Development Program starting on February 4th, 2024!

Dammam, Eastern, Saudi Arabia

I'm very proud to have the achievement as part of Top5 project to reach with Saudia airlines to be awarded as five-star global airlines in 2021 by APEX.Designed a call-routing proposal plan for contact center platforms like Genesys, Avaya, and others to improve customer satisfaction.created customer journey maps that align touch points with digital tools to fulfill omnichannel objectives in accordance with expertise in service delivery, scheduling, and measurement.developed a strategy for dealing with irate clients and escalations amongst various company groups.teamed up with team leaders to create an efficient plan for (8) call associate groups in accordance with contact center criteria. resulting in an improved guest experience with a wow factor.contributed to the switch to Genesys, a cloud-based contact center software, which has improved customer experiences and increased scalability by 50%.

Dammam, Eastern, Saudi Arabia

During installation of Genesys cloud project for Saudia, I was assigned to manage the Quality assurance project for the call center. With my experience in QA and the teams delegated to put plan for the design, configuration and testing according to Yates+ standard with the contractor in the expected project deadline. Led (4) guest care center teams of Quality evaluators for Auditing that include more than 400 associates interactions in 4 contact centers for proper call handling and excellent customer service that impacted in improving quality levels from 20% to 86%+.

Al-Dammam Governorate, Saudi Arabia

Directed more than 100 sales associates for an orientation to sales process, developed individual coaching plans, provided resources and assistance, and schedules orientation drive along with senior leaders . Conducted workshops sessions for new and current sales associates . collaborated with Top5 Facilitators in 10 workshops, 180 trained associates cumulate to 7200 HoursCoached 174 associates, 90 hours of coaching Sessions. leading to build a good customer retention and raising Customer Experience Surveys(CSAT, NPS)

Al-Dammam Governorate, Saudi Arabia

All business decisions are based on data analysis. Identify business issues, gather data and feedback from customers, and help senior management solve these problems, meet goals, guide better business decisions, and explain the value of data-driven decision-making. Collecting data from various sources(avaya, Genesys, Amadues, SAP,etc) for 140 sales associates that support management team in yearly/monthly performance and evaluation decisions.Design and establish a database application to analyze statistical reports that assets in measuring contact center performance.

Al-Dammam Governorate, Saudi Arabia

Designing and Implementing of local area network in STC sales department that will benefit of share resources with multiple devices from 2 standalone computers to 30 units.IT Support with Diagnostics and maintenance of all Network failures to insure more than 50 staff computers up and running properly.Developing and automating all admin routine paper work to using MS office application that bring great ease and flexibility to the creation and editing of documents among 10 departments and cut down paperwork by 75%..