Ensuring assurance, internal control, continuous monitoring & overall risk management for cost and revenue focused processes.

Functional Lead: Revenue Assurance.• Ensure proper risk assessment and relevant mitigation checkpoints for any new system/business process.• Setting up a yearly roadmap for RA activities considering department-level strategy and cascade down to sprint level.• Manage and Align RA framework with respect to global best practices and consideringupcoming business, technology, and changes.• Synchronize overall RA responsibilities starting from planning to monitoring throughimplementation and control development.• Provide strategic guideline to establish a holistic approach of end to end controls• Ensuring control operations, internal/external audit support & regulatory compliance, and assurance.• Ensure existing Revenue Assurance Application is comparable with standard vendorSolution.• Provide support to cross-functional initiatives/commercial / technology with regular or ad-hocAnalytics.

Department: Assurance and Control, Technology DivisionMy responsibility includes but not limited to1. To analyze, develop and maintain controls for various revenue and cost stream.2. Work with Cross-functional teams i.e. product, technology, marketing, sales in resolving financial and revenue related issues.3. To provide E2E solution assurance for new product/Change of process and ensuring source/log processing in RA Systems.4. Developing new strategies to improve accuracy, risk mitigation and timeliness of revenue/cost streams.5. Document agreed risk mitigation processes and continually align them with business changes.6. Ensuring new product and service UAT, pre-live and post-live testing, planning, development and execution on timely manner.7. To periodically do technical compliance testing.8. Ensuring all change management in system taking place as per business in RA Systems.

Working with Interconnection billing and settlement, International Roaming, Regulatory Support System & Fraud Management for Revenue Management Team of Technology Department. Currently Job responsibility includes but not limited to 1. Working with various stakeholders to transform new or modified business requirement into functional requirement and configure in RAID systems.2. To do process reengineering and develop assurance mechanism to handle new challenges due to business change in ICT systems.3. Ensuring new source integration and validation in RAID systems.4. To take ownership of the operational issues of application, ensuring smooth operation, stability and availability meeting business SLA and operational KPI.5. Provide budget analysis, capacity planning and growth forecasting for RAID application.6. Systems storage, memory and server requirement matrix management.7. Provide various reports and analysis from different data sources.8. Managing Application vendors WeDo for problem, incident or new development issues.

Primary Job Role: Billing, Charging and Revenue ManagementCompetency : Billing OperationsJob Responsibilities:• Interconnection & Retail Billing System Management• Dispute Resolution with IGW,ICX and Operators• Setting controls for Revenue Leakage • Change Mediation Rule to Align new Business Rules• Coordinating with Revenue Assurance & Fraud Prevention• Application Compliance Management• Re-rating Suspended Calls and Clearing• Ensuring KPI and SLA • Ensuring Rating on time and alert if any delay• Providing Monthly Rate Dump to Revenue Assurance• Developed first track process for Revenue Assurance validation for Monthly Interconnect Report• All kinds Interconnect reporting• Acknowledging Business Intelligence Team for any new business Rule• Bill Run, Fetching and Printing• Currently involved in Migration for new BSS Platform on TABS7.0 VersionSecondary Job Role: Unified Desktop Application Development Competency: CRMJob Responsibilities:• Unified Desktop is an application used for Customer Lifecycle Management(CLM)• Implemented All application used for CLM in Airtel-BD• Developed Process for Access management for the application• Aligning new Business Requirement in the application• Implementing and Maintaining various compliance related issues within the application for passing Bharti IT security Compliance.• Coordination with Project team for any new Business requirement• Change Request Management, knowledge management, Problem management and Documenting for Business Users.• Trained Business process owners on the application.

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