Abdulbari Al Hafez Mba Minslm Email & Phone Number

Dubai Knowledge Park, Block 12, F05

• Process Approval forms to achieve operational efficiency and KPI targets.• Monitor Quality Assurance to ensure Code of Practice requirements are met.• Support the management EV’s to meet Code of Practice requirements.• Resolve a broad range of queries from a diverse group of customers to ensure provision of customer service in line with City & Guilds Customer Charter.• Develop and maintain a thorough knowledge of City & Guilds products, services and IT systems to enable provision of excellent customer service.• Organize and prioritize a heavy workload in a systematic and logical manner to maintain efficiency and service levels.• Monitoring and completing the approval process from the A to Z by doing the City & Guilds /ILM centre approval visits and all paper work associated with the visit.• Monitor EV payments and costs for centre approval and verification visits.• Combined unannounced exam audit visits. • Keep City & Guilds/ILM Quality Tracking sheets up to date.

Sharjah

•Preparing project field order & recruitment questionnaire.•Follow up with the field regarding the respondents, hotel reservation, venue … etc.•Data analysis for key projects•Multi-lingual moderator (English, Arabic)•Reviewing and correcting third party transcripts translation•Simultaneous translator for live groups•Transcriber for groups and interviews

Dubai

•Review and validate item(s) / Service Requisition Form.•Requesting products / services quotes from local and international supplier (Stationery, Office Furniture, School Furniture, Books, Educational Resources, Building Materials … etc).•Preparing comparison sheets of vendor’s quotation.•Preparing local and overseas purchase orders.•Follow up with the suppliers to insure that the order will be delivered on time.•Searching for new suppliers & vendors that offer the best quality, services and prices.•Doing cash purchases.•Doing different kitchen/food staff purchases with different food staff suppliers for the school.•Make cost reduction by getting new quotations and contracts, study them and then doing a full comparison which enables the school to reduce its costs (ex: Facilities Management, Uniform, Educational Resources … etc).

Dubai

•Conducting outbound calls•Receiving inbound calls•Documenting customer comments in Arabic and English with proper spelling and grammar•Codification of comments•Update the existing databases with changes and status of each customer•Follow up with the customers that wish to be contacted •Quality control on verbatim on daily basis before ending the questionnaire with the customer •Meet tight deadlines•Demonstrate knowledge about products and services

Master, Business Administration

Activities and Societies: MBAStudying

Bacholar, Computer Science

Bsc. Computer Science

Education record

Education record