Engag in regular network troubleshooting activities and resolve network connectivity issues.configuring Microsoft servers and networking devices.

Administrate infrastructure, including firewalls, databases, malware protection software and other processes.Provide technical support for both hardware and software issues our users encounter.Deployment of CCTV Equipments.support OTAN customers and conduct technology training programs for outreach and technical assistance network.Install and test computer related equipments.Create and verify backups of data.

Managing IT operations for the projects in LIWA region which includes 2 teams IT Network Team and IT help-desk team, my responsibility is to manage day to day IT operations for LIWA projects.

Member of the IT team, I am Responsible for managing backups for all sites servers, configuring Juniper firewalls/ Nortel switches, network security, network stability, windows server configuration and monitoring, configuration of proxim wireless devices and monitoring, the deployment of the IT Infrastructure systems.

Microsoft & Cisco instructor and support Cisco Network Devices.

Under the Management direction, develops and conducts technology training programs for outreach and technical assistance network (OTAN), and provides support to users with various software applications and web sites; performs related duties as required.Training:- plans, coordinates, schedules and presents training classes in using hosted web sites, various web tools, and software applications in adult education programs in person or via webcast; communicates technical information to users in non-technical, clear terms; develops, produces and distributes training schedules on-line and in written form; develops, evaluates, and assembles class modules, training materials, and handouts; coordinates logistics for workshop space and equipment; evaluates training programs; conducts assessment for technical training needs by survey, interview or participant evaluation; provides follow-up support and further training assessment to users.Technical support:- provides technical support for OTAN customers; diagnoses technical problems; researches and identifies appropriate solutions; maintains contact with clients to ensure quality level of support; interacts with users in non-technical, clear terms; adheres to and workshops, exhibits and conferences; researches technical manuals, guides, web sites and user groups; contacts vendors to answer user questions and solve technical problems; performs diagnostics on computers and related equipment.