Abdulbasi Baba Email & Phone Number

Nigeria

Kwara Ilorin

• Managing the entire operation of the call center to make sure that service level targets are met, and best customer experience is offered to MyCustomers.
• Working closely with other sections like HR to make sure that all HR aspects of management, development and motivation are taken care and recruitment needs are identified and participate in recruitment and selection.
• Managing the man power assigned to me and their performance as well as conducting performance reviews, assessing any performance gap for feedback, coaching as well as training as per training needs
• Performance Management systems and report all management issues as required by management.
• Attend hearings to ensure management compliance with local labour law and a consistent approach to discipline
• Act as a point of escalation of all critical issues affecting customers to various concerned departments and make sure that they are resolved by concerned team.

• Managing a Team of 30 Customer Care Representatives.
• Customer Care Representative Performances
• Ensure smooth running of operational activities within the call center.
• Assist in systems and peripheral usability within the assigned area.
• Resolution of faulty systems, application per workstation.
• Monitored end to end.

Masters Degree, Development Studies, In Progress

Post Graduate Diploma, Development Studies, Merit

Bachelor Of Science (Bsc), Political Science