Replaced outdated workstations and monitors with upgraded models, ensuring seamless transitions and minimal disruption. Conducted thorough system functionality tests post-deployment to confirm all components operated as expected.Performed comprehensive health checks on newly installed computers, guaranteeing optimal performance. Implemented detailed asset tracking by recording serial numbers and service tags in an organized Excel sheet. Managed and updated asset inventory to maintain accurate documentation and support efficient inventory control.

Providing generalized IT support to all staff, including both software and hardware repairs & replacements. Investigating and solving user problems with reasonable timeframes. Liaising with users and troubleshooting issues through face-to-face contact, phone, email or remotely accessing their systems. Maintaining all case/issue history within our helpdesk ticketing system, as well as planning and prioritizing tickets to minimize backlog and ensure operational efficiency. Resolving hardware issues with desktops, printers, instruments, etc. Diagnosing and resolving technical software issues. Maintaining IT asset log and documenting operational procedures. Assisting the CIO and the System Administrator with daily maintenance issues. Identifying and taking steps to resolve any hazards, accidents or injuries.