● Develop a sales strategy to increase company revenues.● Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.● Assists in the development and implementation of marketing plans as needed.● Working with the marketing department to design online promotional materials for the Client’s products and services.● Identifying where improvements can be made and developing sales plans and strategies to achieve sales goals.● Recruiting and hiring sales staff and developing training programs.● Managing sales teams and maintaining sales operations.● Outlining and managing sales budgets.● Setting quarterly and annual sales goals and motivating the sales teams to achieve their goals.● Monitoring the market and competitor products and activities and providing detailed sales forecasting.● Creating sales reports and providing feedback to the leadership team at company meetings.

• Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.• Responsible for the performance and development of sales team• Prepares action plans by individuals as well as by team for effective search of prospects.• Assists in the development and implementation of marketing plans as needed.• Conducts one-on-one review with all sales agents to build more effective communications, to understand training and development needs, and to provide insight for the improvement of sales and activity performance.• Provides timely feedback to senior management regarding performance.• Maintains accurate records of all pricings, sales, and activity reports submitted by Sales Team.• Assists sales team preparation of proposals and presentations.• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.• Develop a sales strategy to achieve organizational sales goals and revenues.• Set individual sales targets with sales team.• Delegate responsibility for customer accounts to sales personnel.• Co-ordinate sales action plans for individual salespeople.• Oversee the activities and performance of the sales team.• Ensure sales team has the necessary resources to perform properly.• Monitor the achievement of sales objectives by the sales team.• Evaluate performance of sales staff.• Provide feedback, support and coaching to the sales team.• Plan and direct sales team training.• Assist with the development of sales presentations and proposals.• Co-ordinate and monitor online sales activity.• Other duties as assigned.

• Contact businesses from all over the USA through telephone in order sale product and service offered by AT&T.• Build customer's interest in the services and products offered by the company.• Explain products or services and prices, and answer questions from customers.• Contact existing customer in order to upgrade their services.

• Contact businesses or private individuals from all over the Sri Lanka through telephone and determine what their needs are in order to sell them a car from the Stock or the Auction.• Have in-depth knowledge of the car and is responsible for using this knowledge to demonstrate a vehicle to a customer and answer his questions• Build customer's interest in the services and in the cars.• Help the customers choose a car by explaining the virtues and features of different varieties of cars.• Keep in touch with the existing clientele and try to generate more leads.• Responding to sales inquiries from new and existing customers.

• Contact businesses or private individuals from all over the world by telephone and chatting in order to solicit sales for services.• Explain products or services and prices, and answer questions from customers.• Build customer's interest in the services and products offered by the company• Do calls to potential customers who have been solicited through advertisements.• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.• Any other tasks as assigned from time to time by any manager.• Acting as the Company administrator for the Customer Relationship Management (CRM) database.• Other duties as assigned.

• Managing floor of around 25 Call Center Representatives• Managing and directing the daily activities of call center agents and telephone operators.• Supervising, planning, and managing functions concerned to Call Center environment.• Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.• Reporting to Call Center Manager• Preparing schedules for different shifts• Responsible for shift schedule to include: work station assignments/rotations, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.• Reporting to KESC representative and coordinating with KESC officials• Attending, following up and resolving customer complaints and questions.• Preparing daily sheet on progress on overall activity• Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.• Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.• Communicating solutions, successes, and opportunities to the Manager of customer service• Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts.• Monitoring random inbound calls to improve the quality, minimizing errors and tracking operative performance.• Handling the most complicated customer inquiries or complaints.

• Supervise production line operation in accordance with plant policies and procedures.• Train and coach the employees.• Conduct employee performance reviews.• Coordinate with Human Resources for appropriate staffing levels.• Schedule and conduct shift meetings.• Responsible to meet shift production goals.• Ensure a clean and safe work area. • Complete shift paper work.• Calling International campaign.• Call transfer, Call Handling, Close deals.• Other duties as assigned.