• Leveraging commercial expertise to drive and facilitate incremental margin growth.• Identifying opportunities to maximize margin and expand market wallet share, while conducting regular BUY & SELL activities to safeguard existing business and maintain margins.• Reviewing & approving bilateral deals & swaps, while collaborating closely with the sales team to maximize deal proportions and optimize net pricing and rates.• Fostered strong relationships with partners by thoroughly understanding customer expectations, engaging in cross-product business discussions, and addressing key pain points.• Collaborated closely with internal and external stakeholders to analyze market trends, competitor activity, FTR and MTR voice termination rates, demand patterns, and pricing strategies. • Researched and developed new partnerships to drive incremental growth while managing restrictions and challenges.• Conducted analysis of legal and financial risks associated with markets and business partners.• Participated in and secured major volume portions in bids, promoted trade negotiations, and optimized costs to enhance market competitiveness.• Conducted in-depth analysis of CDR intensity and resolved complex OBR disputes.• Monitored the loss report daily to prevent financial leakage. • Conducted timely reviews and actions in response to market shifts, margin reductions, and country telecom regulatory notifications. • Possess a deep understanding of commercial dynamics combined with financial acumen to effectively drive account performance.• Developed strategies for the Voice business in collaboration with the Country Sales Manager and regional Market Maker.• Optimized net costs through strategic deals to achieve a competitive market cost base. • Leveraged expertise in quality management to exceed customer expectations and surpass market metrics.• Contributed to the OBR core architecture team in enhancing the current infrastructure to align with future OBR standards

• Modernized the OBC/ OBR routing & OBC mediation logic.• Designed the OBC routing engine.• Decoded OBC complex disputes.• Documented the OBC incident process and OBC switch capabilities.• Managed the NOC to drive continuous improvement initiatives aimed at enhancing business processes and efficiency within the traffic management group.

• Traded ‘Voice | ITFS | UIFN | DID/ LNS’ products across Americas region.• Identified opportunities, continuous customer engagement, presented tailored propositions, negotiation- managed the entire sales life cycle.• Collaborated closely with Market and Product Managers to analyze market trends, competitor activity, demand patterns, and pricing strategies.• Researched and established new relationships to drive incremental growth.• Analyzed the legal and financial risks of markets and business partners.• Evaluated client requirements and determined best product-fit based on customers' requirements.

Served as Level 2 escalation point for Voice Fault Management, leading and mentoring a team.Projects Handled:1. FAS & Fraud Prevention, 2. SIM Box Detection and 3. Voice Budgetary Control Management.

• Troubleshot voice network-related complaints and provided operational support to customers.

• Interacted with customers to address and resolve their voice complaints until a satisfactory resolution was achieved.