Abdul Basith Mulla Email & Phone Number

Mississauga, Ontario

• Primary contact for advisors/investors to provide insight/solutions for account, transactional, procedural and product queries, primarily over the phone in accordance to established Service Level Standards.
• Resolve customer requests and interface with other parts of the organization, as needed.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
• Maintain up to date knowledge on company products, services, policies and procedures to provide accurate and complete information to advisors/investors.
• Actively participate in building a supportive team environment that fosters positivity and engagement.

Mississauga, Ontario, Canada

• Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
• Listen to customer needs and concerns; provide accurate information pertaining to account management, inquires and concerns primarily over the phone in accordance to established Service Level Standards.
• Demonstrate empathy while understanding the customer’s request.
• Maintain knowledge of client products and/or services.
• Participate in activities designed to improve customer satisfaction and business performance.
• Act as a brand ambassador and champion; following proper escalation processes to ensure first contact resolution.

Brampton, Ontario

• Resolved customer requests and interface with other parts of the organization, as needed.
• Improved customers’ experiences by understanding & focusing on what’s important.
• Made outbound calls on behalf of Rogers Wireless Inc. confirming customer’s internet connection.
• Sold Rogers Cable TV and Home Phone.

Mumbai Area, India

• Served as the primary contact for end users to provide insight/solutions for account queries, procedural and billing issues.
• Documented the process and results of all projects.
• Test, troubleshoot and configure equipment to assure all hardware is working correctly.
• Implemented process improvements & recommendations.
• Provided accurate, efficient resolutions to complex escalated customer issues.
• Helped identify & if needed, removed obstacles & escalated issues if they cannot be resolved quickly.

Mumbai Area, India

• Provided technical assistance to Dell Inc. customers over the phone with software related issues on their desktop and laptops.
• Performed printer configuration, and installed software updates as needed.
• Used remote access to perform troubleshooting when needed.
• Provided suggestions that impacted business processes & balanced needs of all customers.

Mumbai Area, India

• Promptly responded to incoming calls and accurately created detailed tickets.
• Walked customers through step-by-step process for troubleshooting hardware & software issues.
• Assisted customers with anti-virus program installations & virus removals.
• Performed upgrades and installed updates.
• Analyzed performance data & applied findings to improve & manage business performance.
• Book service call for In warranty customers after diagnosing the cause.