Handling calls professionally.Handling & resolving customer complaints.Understanding of customer service principles and practices.Problem solving & resolution.Dealing with customer complaints or enquiries.Meeting performance & speed target.Coordinate with customers & ensure appropriate questioning to identify issues.Analyze all customer issues & assist to resolve all within required timeframe.Manage all customer inquiries & summarize same to be presented to management.Marketing Strategies & Campaigns.Corporate Communications.Focus Group & Market Research.New Product Launch.Good presentation skills.Outstanding interpersonal skills.Willing to learn and listen.

Strong customer focus Good organizational skills Strong computer and written skills Consumer dealingHigh level of personal presentation Able to work under pressure Enjoy working with peopleB2B Customer dealingWeekly reporting to higher managementStrong sales focusComplaint management

Strong customer focus Good organizational skills Strong computer and written skills Able to work as part of a team High level of personal presentation Able to work under pressure Enjoy working with people Strong sales focus.