Abdul Baten Ma(Erde), Ba(Hons) Email & Phone Number

Winnipeg, Manitoba, Canada

Dhaka, Bangladesh

Operation Director and Manager January 2019 – August 2019Ulka Ride Sharing (Sagesta Ltd.) Bangladesh• Managed and organized daily, seasonal and operational tasks related to ride sharing company Ulka and its employees (100+) • Showed business plan to potential investors and agent, recruited and trained business partners (agent) in different part of the country• Ensured the employee and agent handbook, safety handbook, job descriptions and standard operating procedures are kept up to date• Leaded daily morning “huddles” of staff to clearly relay the plans for the short run and long run• Ensured stickers, posters, uniforms and gifts inventory are accounted for and maintained in adequate supply to support operations• Planned, designed and reported seasonal/monthly work plan for operation with CEO and other directors• Ensured that supplies inventory is maintained, delivered to the agent for marketing in conditions acceptable for use at any time• Travelled different part of the country for the agent office location set up and opening their operation• Organized business seminar for agent employees, drivers and free lancers, trained them and opened operation periodically• Conducted meetings, liaised with local authority, government, political leaders and partners which include any kind of conflict arise between parties • Developed innovative business plans to support the agent and overall strategic company growth and result oriented to measure the outcome• Responsible for different media coverage, and provided creative suggestion for news bulletin and idea to marketing team occasionally

Dhaka, Bangladesh

Winnipeg, Canada Area

Matching Officer, (SP-3) Nov 2018 – Dec 2018Canada Revenue Agency, Winnipeg Tax Centre• Ensured all the assigned workflows are completed in a timely and accurate manner, in accordance with prescribed policies and procedures• Investigated and matched all the reported documents (T3, T4, T4A, T4E, T4RIF, T4RSP, and T5) by the tax payer and other sources• Actioned according to the written guidelines based on the investigated finding, customer provided further documentsCorrespondence Officer, T1 Accounts (SP-3) June 2018 – October 2018Canada Revenue Agency, Winnipeg Tax Centre• Ensured all the assigned workflows are completed in a timely and accurate manner, in accordance with prescribed policies and procedures• Maintained more than the targeted productivity (6 personal>3.50 UPH) within two months at a minimum accuracy rate of 95% in work flow 466• Demonstrated the ability to research the manual, and to follow manual instructions, local procedures and policies• Provided accurate, complete and timely written information, guidance and explanation to external clients in plain language and in accordance with writing guidelines• Provided on-the-job training to co-workers, as requested, to help them become familiar with their work, or to inform them about changes to procedures• Demonstrated adaptability to changing priorities and flexible to different changes• Analyzed and assess information, documentation, and/or returns while maintaining the privacy of clients• Maintained and update records and files related to taxpayers and/or benefit recipients’ returns, schedules and forms• Completed necessary work and update arrear interests, transfer credits and issue statements• Followed establish processes, respected established timelines, plain languages, publishing and writing guidelines• Forwarded misdirected task to appropriate areas in a timely and accurate manner

Winnipeg, Canada Area

Edmonton, Canada Area

• Unpacked, sorted, transferred and dried samples to inspect• Conducted routine quality checks including, moisture loss and report data immediately to the Supervisor if results are outside of acceptability parameters• Ensured that work order documentation is complete in every respect, records and notebooks in good order and results were entered into excel• Performed well under pressure, including tight reporting deadline, presentation, meeting with clients, supervisors and co-worker• Ensured full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies

Redlake, Ontario

o Unpacked, sorted, transferred and dried samples to inspecto Executed and performed drilling and screening of geological materialso Conducted routine quality checks including, moisture loss and report data immediately to the Supervisor if results are outside of acceptability parameterso Ensured that work order documentation is complete in every respect, records and notebooks in good order and results were entered into excelo Performed well under pressure o Strong verbal and written communication including able to perform well independently or in a team environment including leading team of 3 memberso Ensured full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies

Winnipeg, Manitoba

o Managed group of over 45 employees, evaluated staff performance, and recommended staff for promotion;o Prepared and issued requests for proposals, evaluated responses, interviewed, negotiated with different levels of management, customers and suppliers;o Developed strategies for the short run and long run and also evaluated their effectiveness; o Updated software, forecasted and analyzed customers’ needs and provided recommendations to senior management in terms of customers’ needs, feasible business strategies including options; and Increased sales and profitability by 20%;o Prepared daily and weekly financial reports ; and the Annual Review reports;o Contributed to Santa Lucia Pizza being designated the best pizza in town for last seven years in a row by Consumers Choice Award ;o Ensuring full satisfaction of the internal and external customers;

Winnipeg, Manitoba

Iqaluit, Nunavut for Case study under the funding from the University of Winnipeg and Aboriginal Affairs and Northern Development Canada. o Contributed to program design and evaluation principles, experimental design and analysis;o Conducted an extensive survey in Iqaluit, Nunavut within the First Nation community, for a research project in 2013 (sample size -517);o Collected and formatted raw data, conducted economic analysis and tests for analysis using Stata (similar to SPSS) and presented results in a research paper;o Compiled statistics and prepared detailed project reports in MS Word, Excel, PowerPoint throughout academic career; and reviewed relevant literature and submitted reports to project supervisor;

Winnipeg, Canada Area

Winnipeg, Canada Area

o Responsible for facilitating lab sessions for students in Mathematical Economics;o Provided teaching and mentor-ship individually and to the whole class on subject matter to clarify & strengthen student understanding of complex economics analysis and prove it in a mathematical frame work. o Supported professor by providing addition teaching and tutoring to the students during the exam time.cs

Winnipeg, Canada Area

o Marked Assignments and Exam Papers; and submitted grades for evaluation;

Winnipeg, Canada Area

- In charge of all aspects of the pizza place, including: cooking, delivering, ordering inventory, customer service, scheduling and general management.

Master Of Arts (Ma), Environmental And Resource Development Economics

Activities and Societies: Tutoring Undergraduate Student during exam period Lab instructor The University of Winnipeg, Winnipeg, Manitoba.

Bachelor Of Arts (B.A.), Economics And Administrative Studies, Gpa 3.5

Activities and Societies: Organizing Cricket and Soccer tournament Organizing Cultural Show for the Bangladeshi Student in Manitoba.

Bachelor Of Business Administration - Bba, Economics And Finance

Higher Secondary Certificate In Science, Science, A+

Activities and Societies: Old Cadet Association of Sylhet, Dhaka Bangladesh. OCAS CANADA Bengali, English, Sociology, Physics, Chemistry.