As an incident manager, I was responsible for coordinating the resolution of major incidents that affected the availability and performance of critical IT services. Some of my accomplishments include:- Reduced the average incident resolution time by 25%- Increased the customer satisfaction rate by 15%- Developed and maintained the incident management process, policies, root cause analysis, Power Bi analysis. and procedures- Provided training and coaching to incident management team members and other IT staff about Processes, Guidelines as well as generated hourly reports based on requirements and conduct daily standup meetings.

I have joined DXC in July 2020 as Associate Professional Software Engineer for the Workplace Services / Business AssetManagement department. Supports client with ITAM implementation activities such as creating Work instructiondocuments , Assets creation through Bulk Load .Some of my accomplishments include:· Created and maintained precise and accurate data models, dashboards , charts and reports in ServiceNow Tool.· Presented new successful plans with well-organized presentations and smooth processes for all out dated processes· Requested to add few more fields in ServiceNow tool through which he saved 0.37 FTE or $ 37,000 .· Created AUTO DISCOVERY PROCESS for assets scanning in SNOW , SCCM , ANTI VIRUS Tools but assets not “In use”State