Abdul Gaffar Khan Email & Phone Number

As an incident manager, I was responsible for coordinating the resolution of major incidents that affected the availability and performance of critical IT services. Some of my accomplishments include:- Reduced the average incident resolution time by 25%- Increased the customer satisfaction rate by 15%- Developed and maintained the incident management process, policies, root cause analysis, Power Bi analysis. and procedures- Provided training and coaching to incident management team members and other IT staff about Processes, Guidelines as well as generated hourly reports based on requirements and conduct daily standup meetings.

Chennai, Tamil Nadu, India

I have joined DXC in July 2020 as Associate Professional Software Engineer for the Workplace Services / Business AssetManagement department. Supports client with ITAM implementation activities such as creating Work instructiondocuments , Assets creation through Bulk Load .Some of my accomplishments include:· Created and maintained precise and accurate data models, dashboards , charts and reports in ServiceNow Tool.· Presented new successful plans with well-organized presentations and smooth processes for all out dated processes· Requested to add few more fields in ServiceNow tool through which he saved 0.37 FTE or $ 37,000 .· Created AUTO DISCOVERY PROCESS for assets scanning in SNOW , SCCM , ANTI VIRUS Tools but assets not “In use”State

Master Of Technology - Mtech, Computer Science Engineering, 7.6

Bachelor, Computer Science And Engineering, 7.0

Bachelor, Computer Science And Engineering