Abdullah Mohammad Email & Phone Number

Thuwal, Sa

Kaust, Thuwal

- Testing and analyzing IT system and software performance.- Resolving incoming users IT issues on-site, over the phone and email, or remotely.- Prioritizing and resolving IT issues, as well as reporting major problems to the relevant teams.- Performing system installations, updates, and maintenance processes to prevent service interruptions.- Creating training guides and FAQ materials for end users.- Producing process documentation and keeping service desk records.- Making suggestions to improve IT performance and stop upcoming issues.- Working together with internal divisions to meet IT requirements.- Remaining current on IT developments.IT Technical support customer service call center walk-in troubleshooting network Wi-Fi software hardware windows Mac

Thuwal, Makkah, Saudi Arabia

- Testing and analyzing IT system and software performance. - Resolving incoming users IT issues on-site, over the phone and email, or remotely. - Prioritizing and resolving IT issues, as well as reporting major problems to the relevant teams. - Performing system installations, updates, and maintenance processes to prevent service interruptions. - Creating training guides and FAQ materials for end users. - Producing process documentation and keeping service desk records. - Making suggestions to improve IT performance and stop upcoming issues. - Working together with internal divisions to meet IT requirements. - Remaining current on IT developments. IT Technical support customer service call center walk-in troubleshooting network Wi-Fi software hardware windows Mac

Al-Dammam, Eastern Region, Saudi Arabia

• Accept and monitor the delivery of medical supplies, ensuring that they adhere to the relevant safety and quality requirements.• Uses communication to coordinate with the supervisor, vendors, and staff, arrange orders/purchases, and address any problems or concerns.• Ensure that the quality, delivery budget, and environmental goals are satisfied.• Verify that commodities and medical supplies are properly stored in line with written warehouse operating procedures.• Examines inventory positions and levels, modifies the inventory system, verifies accuracy, and fixes inventory mistakes.• Arrange for the delivery of medical products and supplies to various locations.• Keep up with stock control technologies and foresee capacity requirements.• Uphold workplace health and safety, security, and hygiene requirements.• Provides direction and details on inventory policies and/or practices.

Al-Dammam, Eastern Region, Saudi Arabia

Dhahran, Eastern, Saudi Arabia

- Handling Customers’ inquiries, Pick-Up&Delivery requests and claims on SAP-CRM system- Updating paperwork of shipments for customs release/customs duties.- initiating shipment follow ups/trace requests and communicating with other DHL offices around the world.- Track shipments and do resolution for delayed shipments.- Making follow ups with 3 main operations dept in Saudi and requesting changes actions and delivering updates to DHL branches in different cities in Saudi Arabia.- making offers and sales leads for individual/companies so they can have accounts with DHL.- Selling and handling some extra services like special deliveries.- enrolling to periodic short courses in customer care, calling, communicating and marketing done by training dept in DHL.- Working in most of DHL express departments for training and experiencing the flow of work that would assist our resolution skills.