Director Of Operations
Walpole, Massachusetts, Us
• Negotiated vendor and Payor contracts, achieving 5% to 20% annual increase in rates. • Managed budgets, monitored expenses, and ensured compliance with regulations, standards, and best practices, resulting in 25% average annual growth. • Built resilient operations, that was based on increasing the level of automation by more than 65%, diversifying administrative resources through outsourcing and hybrid work options, and working closely with billing and healthcare providers to complete clinical notes withing 24 hours and reduce billing and coding errors. Which lead to 33% reduction in administrative HR costs, brought down the insurance rejection rate from 20% to 4%, and lowered the no show rate by 6 percentage points.• Led end-to-end operations, optimizing supply chain, logistics, and customer service for efficiency and goal alignment to identify areas of improvement and meet the targeted KPI’s.• Developed and executed strategic plans, adding new services, expanding care access, and modernizing SOPs. • Implemented change management strategies, and collaborated with cross-functional teams, fostering a culture of continuous improvement.