Abdul Rahman Hussain Email & Phone Number

Manchester, Gb

Hinckley, England, United Kingdom

Manchester Area, United Kingdom

• Undertaking a range of collaborative projects within the illicit finance regime to deter and stop highlevel fraud affecting the UK economy to protect taxpayer funds.• Operating within legislation managing sensitive information and data to work within tolerances whilst reviewing MI dashboards and reporting. Studying case-law and applying up to date legislation changes.• Identifying VAT tax risks while investigating businesses to minimise errors in cross-taxes.• Analysing businesses whilst applying a range of credibility techniques to correct tax errors and liabilities along with rectifying non-compliance, then implementing LSS (Litigation Settlement Strategy).• Working collaboratively with internal and external stakeholders on cross tax projects and governmental departments including senior leaders and professionals, consultants, ADR and solicitors.• Adhering to case governance and compliance professional standards for internal compliance and upholding tribunal standards.Key Achievements:• Deterred organised crime in various industries protecting over £5m of taxpayer money• Led downstream compliance projects with cross government inteventions: projects including SIA, GLAA (Gangmaster labout abuse authority), DWP.• Mentored inexpereinced colleagues to deliver effective compliance interventions

Manchester, United Kingdom

Key Responsibilities• Completing thorough external and internal audits.• Reviewing risk management controls and documenting control frameworks in line with governance.• Undertaking routine assurance whilst tackling evasion to disrupt avoidance schemes and non- compliance.• Providing support and expert legally based advice on APD operational and technical issues to external customers, colleagues and other stakeholders.• Leading compliance interventions under a variety of targeted compliance projects across multi tax disciplines.• Authorising and checking assessments whilst signposting HRA penalties to required standards. Challenging deliberate and concealed errors.• Providing support and expert legally based advice on APD operational and technical issues to external customers, colleagues and other stakeholders.• Contributing to projects and working collaboratively as part of a team including working with stakeholders.Key Achievements:• Supported multiple recruitment campaigns successfully as an independent panel member• Helped UK to prosper supporting multiple businesses and trades through the implementation of Covid schemes including SEISS and JRS• Provided support to set up social mobility network within the Manchester region

Blackburn, United Kingdom

Key Responsibilities• Regularly reviewing and implementing strategies to improve branch NPS scores whilst achieving balanced scorecard objectives• Managing risk, process conformance, undertaking bank manager controls to the highest detail, adhering to procedures and compliance to ensure right outcomes and avoidance in breaches.• Supporting Bank Manager to achieve branch business plan through leading PDR sessions to increase engagement and reviewing branch dashboard across balanced scorecards• Providing comprehensive feedback to senior leadership team whilst executing strategic objectives through efficient communication• Making crucial business decisions while anticipating problems and prioritising key tasks• Managing development and coaching colleagues at different grades to ensure day-to-day activities are purposeful and up to speed with business needs• Supporting front-line staff and efficiently managing capacity where neededKey Achievements:• Implemented MSc research to impact service levels within branch• #1 Branch within the Group for Mortgage Performance Q4 17• #1 Branch within the Group for Lending Performance Q4 17, Q1 18

Darwen, England, United Kingdom

Key Responsibilities• Planning & managing performance, resources and risk for colleagues whilst evaluating KPIs• Building and maintaining longstanding relationships with a range of internal/external clients to meet personal banking and complex business needs• Managing overall branch performance through executing strategic agreed objectives, meeting key stakeholder expectations whilst supporting charity partners• Achieving branch business plan by delivering coaching sessions to increase engagement • Measuring performance through reviewing branch dashboards across balanced scorecards• Influencing service delivery to ensure quality is managed and value is delivered• Completing relevant accreditations and renewing team licenses, mitigating risk to ensure compliance targets are met to regulator standards• Delivering training for complex products and services whilst upskilling and coaching staff on multi-channel offering• Compiling and producing extensive analytical reports including MoCs (Measure of Competence) and RCA (Root Cause Analysis) summariesKey Achievements:• Implemented MSc research to impact service levels within branch• Completed project involving launching internal social media to the branch network• #1 Branch within the Group for Mortgage Performance Q4 17• #1 Branch within the Group for Lending Performance Q4 17, Q1 18

Blackburn, United Kingdom

Part time work in Banking with Lloyds Banking Group whilst studying.Key Responsibilities:• Delivering exceptional customer service• Managing risk by meeting high compliance targets and delivering fair outcomes for customers• Processing assorted customer transactions and enquiries using relevant procedures• Completing all learning including all financial accreditations in being knowledgable for customers• Improving branch NPS scores whilst achieving balanced scorecard objectives• Undertaking authenticity procedures with large amounts of different currencies• Supporting different branches within the region whilst identifying sale opportunities as well as applying various sale tacticsKey Achievements:• Built a strong rapport with colleagues and bank managers within the 20 branches of East Lancashire region• Undertaken marketing research to improve customer banking experience • Completed Community Bank Induction course accredited by CBI (Chartered Banker Institute) as well as role accreditations including financial crime

Blackburn, United Kingdom

Part time work whilst studying for undergraduate degree.Key Responsibilities:• Training new staff, tracking their progress as well as delegating work load • Dealing with customer queries in an efficient manner by meeting customer needs and providing exceptional service• Correcting discrepancies within the system whilst replenishing stock levels and maintaining stock standards• Merchandising stock, actioning stock-takes overlooking and faxing stock reportsKey Achievements:• Given the opportunity to run an entire store sale event managing over 30 colleagues• Gained experience performing certain managerial tasks within retail• Gained extensive retail knowledge whilst enhancing work-place skills

Master'S Degree, Marketing

CIM (Chartered Institute of Marketing) & IDM (Institute of Direct and Digital Marketing) accredited course by the Times Business School.

Bachelor Of Arts (B.A.), Communication And Media Studies

Contemporary undergraduate course to enhance communication and business awareness using various and new upcoming mediums of the media.

Btec National Diploma, Communication And Media Studies

Gcse