With over 20+ years of experience in the mortgage lending industry, I am a General Manager at Cognizant, where I lead the Sales of innovative and transformational projects across the mortgage lending value chain for clients in the local market. I have a strong background in scoping and executing complex and strategic initiatives for mortgage lenders involving people, process, and technology changes, with a focus on customer satisfaction, operational efficiency and cost optimizationAs a certified Mortgage Broker and Project Management Professional, I have a deep understanding of the business needs and challenges of the lending industry, and a creative approach to leveraging technology and data to enhance the lending experience. I am passionate about fostering high-performing teams, building strong stakeholder relationships, and providing exceptional service and results. I am a mortgage thought leader with a clear vision for the future of the industry and a commitment to excellence.