Abdulla Rasheed Email & Phone Number

Maldives

You & Me Maldives

Responsible for the Setup of complete Housekeeping Department in terms of Room Decor, standardizing of amenities, formulating Standard Operating Procedures & Training.

Maldives / Lhaviyani Atoll

Maldives

Maldives

Anantara Digu

Proven leader with 5+ years success in managing a diverse range of housekeeping tasks. Well versed in maintaining high standards of excellence in the daily housekeeping operations. In depth know-how of leading housekeeping operations in accordance to hotel policies and procedures. Adept at monitoring and developing team member performance in terms of professional development and evaluations. Very effective in handling queries and complaints in a professional and resolution-oriented manner. • Supervised housekeeping and laundry personnel including hiring, firing, performance assessments, training and development • Maintained efficiency and labor cost goals • Ensured quality services are rendered in meeting guest requirements • Scheduled staff in keeping with labor standards and forecasted tenure • Enforced policies and procedures • Monitored and maintained level of sanitation in rooms, storage areas, laundry and restrooms • Enforced set procedures for the acceptance, safety, and return on guest lost and found items • Monitored performance against plan • Maintained room quality derived from hotel objectives

Anantara Veli Resort & Spa

A 5 star resort in Male Atoll, Maldives, with 67 villas, opened on 2014. Responsible for SOE order, Re-opening set up of Housekeeping, Laundry, Gardening & Landscaping operations. Anantara Veli Maldives Resort & Spa has been awarded as the most successful hotel opening of Minor International and Anantara group property ever for the outstanding success in terms of business, customer satisfaction and retention of associates. • Handover Renovation project, follow up schedule • Checking room defect and set up defect rectify schedule • Establish standard and procedure of housekeeping operations (SOP) • Establish Job description, job task and conduct departmental training • Review department organization and recruitment new manning • Review department duty roster• Review and purchase new Collaterals, room amenities and stock items • Review and purchase FF&E items for new room after renovation • Review new uniform designed and implement new uniform • Establish room set up concept • Asset inventory and sale out obsolete items. • Review and set up HSK pantries, Uniform room, Linen room and Florist • Set up HSK storage • Follow up purchase items delivery. • Review contract of Chemical, Pest control. • Assisted with interviewing and hiring team members for the department. • Revisited training of Guestroom attendants, cleaning procedures, departmental policies and procedures. • Organized and staffed accordingly in preparations for filming throughout the property. • Managed Uniform room and Laundry • Responsible for departmental Payroll. • Responsible for scheduling all shifts of housekeeping. • Established staffing guidelines to minimize and mitigate overtime when possible. • Implemented Housekeeping departmental standards, policies and procedures.

Qatar

Housekeeping manager - Task Force pre-opening In charge of overseeing and directing the cleaning activities for the resort. The work schedules are prepared and planned in advance, and handles the customer service and complaints as well. Cleaning materials and new items are also ordered to ensure that their workers have the proper tools to perform their job duties. An housekeeping managing schedules of others in order to time the cleaning of rooms with other departments. Additionally, and informs workers about the procedures and policies that have to be followed while cleaning rooms. Direct the work assignment of supervisory and non-supervisory personnel consumption of colleagues supplies is under control Assist in monitoring and controlling housekeeping procedures including key control, security and emergency procedures, health and safety for employees and colleagues. Responsible for all aspects of the housekeeping operation including rooms and public areas. Responsible for training and developing the team to provide exclusive and totally personalized service to our team member. Responsible for setting up systems and procedures for the Housekeeping. • Ensure a standard and cleanliness is maintained; supervise periodic cleaning tasks to ensure proper records are maintained for Audits and following up on weekly • Develop and implement Housekeeping systems and procedures • Organize on-the job training and evaluate its effectiveness. • Maintain par stock of guest supplies, cleaning supplies, linen and uniform. • Organizing with Laundry Manager on the quarterly Linen inventories to keep track on discard to order to have the par stock maintained. • Reviewing, adjusting the departments stores and purchase requisitions before approval to have reasonable cost controlling and analyzing costs and justify in P&L meetings and acts accordingly on findings to control related costs, for chemicals, supplies, flowers and on out sourced manning.

Anantara Veli Maldives Resort & Spa

Managed a 5 star hotel, 50 rooms, 5 Restaurant, 1 privet island, accommodate up 358 guests Reporting to General Manager and responsible for planning, managing, controlling, coordinating and participating in all activities of Food & Beverage for enhancing sales and increasing PR in diplomatic circles. Assist in the management of all Food and Beverage operations to include, but not limited to, guest service, food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, department management and meeting participation and facilitation. Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Develop and implement menus and food and beverage marketing strategies in partnership with the Director and the culinary team. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly. Ensure compliance with health, safety, sanitation and alcohol awareness standards. Recruit, interview and train team members.

Anantara Digu Maldives Resort & Spa

To ensure that all guests are welcomed at the door and seated quickly in a courteous, polite and helpful manner and address all guests in the correct manner with the correct title and tendTo be fully converse with the Restaurant operation and to efficiently manage the operation of all shiftsTo take a keen interest in the current business situation and to bring in sound ideas to increase profit,decrease spending, up selling orders and maximising guests spend where possibleTo efficiently administer and action the daily mail, guest report lists, staff rotas, holiday forms and other paperwork that is required to ensure accurate notes are kept and are accessibleTo effectively communicate with the other departments and colleagues, suppliers and contractors to ensure that all information is communicated to the right addresseeTo communicate with Head Chef on particular guests’ requirements, and maintain a close and professional working relationship with the kitchen at all timesSafety of the working environment in the department is maintainedA briefing is held on a daily basis and important events are communicated to all employeesTo be actively involved in all staff related issues and to handle them in a professional Responsible for all departmental induction training and on the job training of new members of staff and also newly promoted staffAssist in conducting appraisalsTo understand the need for training and development of all individuals and to take a proactive approach in training employees on their responsibilities regarding Health and Safety and Food Hygiene

Anantara Digu Maldives Resort And Spa

Responsibilities Execute outlet operations including food and beverage promotions, customer service and inventories Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff Maintain Restaurant inventory, cleanliness, food rotation and menu consistency Provide assistance to the F&B Management in all menu preparations, kitchen rules, service standards, cleanliness and inventory controls for F&B Update the Specials menu board daily and changing during meal periods Responsible for training shift leaders for their responsibilities during all meal periods and events Assist the F&B Management in all kitchen efforts, staffing and inventory controls as assigned Assist in the execution of the strategic plan including forecasting, budget management, profit and loss accountability, cost control and inventories Conduct inventory for par levels of food, beverage and paper supplies. Assist in establishing methods for inventory control and adhere to purchasing procedures Ensure proper maintenance, cleaning and operation of the outlet and service equipment Continue to enhance the guest service experience by creative initiatives Assist in the execution of administrative function such as reporting, forecasting, quality assurance and departmental meetings Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry