Abdullah Ashraff Email & Phone Number

Colombo, Western Province, Sri Lanka

Sri Lanka

- Importing and trading of consumer goods (B2B & B2C)

Sri Lanka

- Participating in planning and implementation of strategic changes for companies under Planet Group of Companies (myplanet.lk / slay.lk)- Designing policies to streamline and ease the overall process- Overlooking customer service operations to ensure higher level of customer satisfaction - Overlooking stores operation and implenting technology solutions to keep the operations running smoothly- Corrosponding with other inter companies to help them out with their operational issues- Market research for new business ideas

Sri Lanka

- Participating in planning and implementing marketing strategies for companies under Planet Group of Companies (myplanet.lk / slay.lk)- Building strategic relationships and partner with key industry players, agencies and vendors- Managing Social media contents and collaborations with Agencies, influencers, etc,.- Overseeing issues faced by customers to ensure quality of service- Managing the overall website of myplanet.lk, slay.lk and slayint.com- Managing the order process from receiving orders on company website & Daraz until fulfilling the orders for local and international orders for both ventures- Overlooking stores operation- Preparing and monitoring the marketing budget on a monthly basis and allocate funds accordingly- Conducting Marketing research to capture new business opportunities

Sri Lanka

- Participating in planning and implementing marketing strategies for myplanet.lk- Handling Chain of dealers - who help to resell our products on commission basis- Directly involved in handling customer complaints and queries solving their issues on all platforms- Involved in sales of bulk orders- Managing the company website (myplanet.lk) / Daraz (Planet Mobile and PLNT) - uploading, updating products and creating discounts based on the sales volume / seasonal sales- Managing the order process from receiving orders on company website & Daraz until fulfilling the orders- Handling stocks at stores with close communication with the Store Manager- Managing of social media accounts such as Facebook & Instagram- Sound knowledge and experience on ecommerce finance- Creating content for Social Media using Adobe Photoshop and Illustrator- Creating video contents using Mobile apps and Canva- Product photography for the Website and Social Media- Handling the Digital ads on Social Media Platform- Market research on new products, competitors, prices etc,.- Attended trade and lifestyle exhibitions to promote the products and get brand recognition

- Managing of social media accounts such as Facebook & Instagram- Handling the Digital ads on Social Media Platform- Creating content for the Social Media using Adobe Photoshop and Illustrator- Managing the company website / Daraz - uploading and updating products- SMS Marketing campaigns- Preparing weekly reports on the progress

- Managing of social media accounts such as Facebook & Instagram- Creating content for the Social Media using Adobe Photoshop and Illustrator- Product photography for the Website and Social Media- Handling the Digital ads on Social Media Platform- Writing blogs for the website- Managing the company website / Daraz - uploading and updating products- Managing the order process from receiving orders on company website & Daraz until fulfilling the orders- Market research on new products, competitors, prices etc.- SMS Marketing campaigns- Coordinating with banks to get seasonal offers- Attended trade and lifestyle exhibitions to promote the products and get brand recognition

Colombo, Sri Lanka

- Responsible for creating tailor made digital marketing strategies and contents for clients- Involved in planning and executing creative Social media feed to stand out from the crowd- Worked as a dedicated strategist for clients in various infustries helping them with their digital and non digital marketing rrquirements (Serendib Airways / Merc Stop / Chinese Lotus Restaurant Maharaja Palace / Daya Learners)- Client acquisitions- Acquired knowledge in handling Social Media accounts as well as Boosting on Meta for both Facebook and Instagram- Developed knowledge in different industries by serving clients across several industries by helping them out with their Digital marketing requirements

Sedawatta, Wellampitiya, Sri Lanka

- Giving recommendations to the customers on how to effectively dispose their paper waste by recycling their paper waste- Handled customers through 04 different channels; voice calls, fax based communication, web based customer interactions and email communications- Recommendation of process improvements that would contribute to higher level of customer satisfaction.- Was involved in planning the delivery routes for collecting the recycling materials and cooridinating the same to the transport department- Handled the process of giving out the carbon saving cerrticiates to the customer and payments as well if customer requests- Handling customer complaints, feedback and inquiries on daily basis.

Colombo, Sri Lanka

- Responsible for supervising Digital print and transfer Department- Managing the Order process from Starting from where the customer places the order till the end where we handover the final goods to the customer- Providing feedback to management based on employees / production information and recommendation of process improvements that would contribute to higher level of employee satisfaction and improve the process- Handling customer complain, feedback and inquiries on daily basis to improve the process- Gained knowledge on minimizing damages and increasing efficiency of the production.

Colombo, Sri Lanka

- Responsible for Sales of Heat Transfer Labels and Sublimation print & transfer process- Providing feedback to management based on customers information and recommended process improvements that would contribute to higher level of customer satisfaction- Handling customer complain, feedback and inquiries on daily basis to ensure the operations are going smoothly- Approached new markets as this product was rolled newly in the market and was able to provide recommendations to the management to expand the business

Colombo, Sri Lanka

- Was responsible for sales of Screen Printing and Digital Printing products on site Showroom for Garment manufacturers both local and exporters- knowledge in serving irate customers, solving customer problems and assisting them to clarify their problems with the products and the process- Handled customers through 04 different channels; voice calls, fax based communication, web based customer interactions and email communications- Handled Billing and Cashier when Manager was absent

Professional Diploma In Digital Marketing

Post Graduate Diploma In Marketing, Marketing

Mathematics, Advanced Level

Preliminary Certificate In Marketing

Secondary Education, Ordinary Level