 Offers psychometric assessment to students to identify their interest and skills and provides expert counseling to pursue suitable courses. Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents. Reviews admission applications and evaluated student credentials. Conducted seminars, workshops, and educational presentations for enrichment opportunities for students. Investigated complaints and worked with students, parents and teachers on finding positive resolutions. Maintained accurate confidential participant files to meet state and federal guidelines. Increased interdepartmental relationships within university to improve student success. Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment. Compiled academic reports and drafted official letters. Conducted academic advisement services for students on reoccurring basis to maintain educational progression. Maintained student database and electronic records for each student contact.

*Asked open and closed-ended questions to better ascertain client needs and determine best UK visa services. Recommended UK visa services such as Super Priority and Priority Visas to customers and thoroughly explaining details. Had face to face interactions with new clients and entered relevant information on the CRM system for UK visa processing. Utilized effective communication and active listening skills to create client rapport to grow profitability. Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Checked and scanned required documents for submission. Offered advice and assistance to customers with regards to required documents and also paying attention to special needs or wants. Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.  Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness. Fielded customer questions regarding available services, sales, current prices and upcoming company changes.