Abdullah Abid Email & Phone Number

Riyadh, Saudi Arabia

o Integration Lead for Charging and Billing System Swap Project -Technical analysis of existing solutions and business use cases and integration with new Billing Solutiono Manage the Projects end to end ensuring all the milestones in the BSS domain (CRM, SIP, Middleware, Provisioning & NPG)o Managing JBOSS development team for new integrations and changes or optimization of existing integrationso Understand & refine Business requirements and ensuring smooth development deriving technical solution with Vendor/development team, testing & deploymento Create system designs and technical roadmap o Stakeholder Management with internal and external customerso Vendor/team management for assuring department’s deliveries, and relevant contract managemento Provide integration services to external stakeholderso Ensure designed solutions are as per best practices and industry standards

Islamabad

Touch point for internal and external stake holders for day to day issue resolution related to Huawei CBS charging & billing platform, Electronic Voucher Centre (EVC), UVC, new products/offers configurations, products/offers changes, campaigns & tariffing, version upgrades, CR testing and deployment and governance of Vendor (Huawei) teamo Part of A team ensuring error free new product/offer configurationo Ensuring error free changes in product/offero Ensure operational KPIs o Error free campaigns implementationo Solution Designing within Resourceso Ensure Network availabilityo Billing application & tariff configuration and problem managemento Voucher creation and activationo Subscriber data synchronization with all network elementso Charging & Billing related complaints handling and issues fixtureo SLA compliance for Telenor Revenue Assurance controls

Islamabad

o Responsible for providing complete support to Network/IT/ BSS Applications and Customer Complaints fixtureo Resolving customer complaints of both IT and network on time and within the agreed SLAo Checking system errors and interacting with SIEBEL, Provident, SIP, JBoss dBs to resolve the issueso To ensure that KPIs are met and outages or other issues are handled efficiently without or with least impact on the customerso Communicate the challenges and new requirements to all stake holderso To ensure all processes are followed and propose better processes to handle daily tasks efficientlyo Coordinate with planning, SnD, SED Field operations, RF teams, backend and CCD teams and others direct /indirect stake holders and check if the new requirements are good to go or need change

Islamabad

o First line of support and maintenance (FLM) within stipulated SLA’s for Charging and Billing System (Huawei CBS), Telenor’s Voice and Data Core network (CS/PS), Mobile Financial Services, BSS IT, Long Distance International (LDI), Value Added Services (VAS), Enterprise IT hardware/applications and Digital Serviceso Reporting on full image of network unavailability and QOS.o Generating Fault Reports of Outages or Problems of the network.o Reporting of performance and QOS issues.o Responsible for ensuring TL9000 process Quality Compliance.o Ownership of problem by following up with various SLM groups, until resolution.o Controlling and Analysis of the connectivity of Telenor with other cellular operators and PLMNs.o Co-ordination with vendors teams for the issues related to the domain and their resolution.o Co-ordinate all nationwide activities according to Change Management Process.o Escalation to management for information and necessary actions.

Islamabad

o Monitoring of Network infrastructure, escalation and reporting of network performance issues.o Coordination with customers and business partners. o Prepare network performance reportso Handle customer complaints and querieso CDR reconciliation and dispute resolutiono Maintaining the ACD and ASR as required by the customero Ensuring 100% network connectivityo Reporting of Client/Vendor Burn Rate, Credit Status, Traffic Stats and Daily Total minutes usage

Islamabad

Alarm Monitoring through TeMIPIssuing of Trouble TicketsSending tickets to Field coordinatorsCorrespondence with Field coordinators

Bachelor Of Science (Bs), Electrical (Telecommunications) Engineering, 3.29/4

Activities and Societies: COMSATS Science Society Organizer of 2 events Projects: Implementation of OpenBTS Description: The aim.

Fsc, Pre Engineering, 83.09%

Matric, Science, 84.3%