Abdullah Abu Hammad Email & Phone Number

Amman, Jordan

Manage and nurture customer relationships, and lead all client communications. Responding to customer inquiries, explaining coverage and premiums, informing clients on policy or billing changes, and facilitating the claims process between clients and the adjuster. Enable ongoing and future sales or renewals. With special focus on commercial lines of insurance.

Insurance Policy Processing Officer- Motors Claims Department  Adjust reserves and provide reserve recommendations to ensure reserving activities consistent with corporate policies.  Communicate with reinsurance brokers to obtain information necessary for processing claims.  Conduct detailed bill reviews to implement sound litigation management and expense control.  Confer with legal counsel on claims requiring litigation.  Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.  Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.  Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.  Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.  Pay and process claims within designated authority level.  Prepare reports to be submitted to company's data processing department.  Present cases and participate in their discussion at claim committee meetings.  Report overpayments, underpayments, and other irregularities. Resolve complex, severe exposure claims, using high service oriented file handling.  Supervise claims adjusters to ensure that adjusters have followed proper methods.  Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.

 Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.  Check computations of interest accrued, premiums due, and settlement surrender on loan values.  Collect initial premiums and issue receipts.  Compose business correspondence for supervisors, managers and professionals.  Correspond with insured or agent to obtain information or inform them account status or changes.  Interview clients and take their calls in order to provide customer service and obtain information on claims.  Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.  Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.  Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.

Bachelor Of Business Administration - Bba, Business- Minor Mis

Bachelor Of Business Administration (B.B.A.), Marketing