Gather data for survey questionnaires.- Verification of data through outgoing calls.- Drafting and submission of surveys.- Ensuring accuracy of data for client.

SYMBIOS TECHNOLOGIES , responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.

Generated sales leads by managing large number of incoming calls and took the extra mile to engage customers. compiled reports and submit to the management on overall customer satisfaction achieved. Received and responded to customer service inquiries and promoted company’s product and services. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handled customer complaints, provide appropriate solutions and alternatives within the time limits; ensured resolution by following communication procedures, guidelines and policies.

Customer Support responsibility is to provide a fantastic service to all of our learners.work alongside a customer-focused team supporting our learners via email, live chat, on the phone, and through our social media pages. Ourselves on our high standard of customer service, and we need some extra help to improve our service even more! Administrators are encouraged to use their initiative and judgement to help customers and to build relationships with our learners.