With over four years of professional experience, I am a results-driven individual with a proven track record of success in operations management, business development, and sales operations. As Senior Operation Management Specialist at MonshaatSA, I lead the development and implementation of new Services and initiatives to support the growth of SMEs in the region. I work closely with local and international partners to identify new opportunities for collaboration and support, while managing a team of Operation Management Specialists to ensure the highest standards of quality. In my previous role as Operation Management Specialist at MonshaatSA, I generated new business for Tomoh's SEM services, managed existing SEM programs, and oversaw the development and implementation of new SEM strategies. I also trained and mentored new SEM team members and reported on internal and external client satisfaction. I hold a Bachelor's degree in Business Administration, Management and Operations from Imam Muhammad ibn Saud Islamic University, and possess a diverse set of skills, including project management, strategic planning, budgeting, analytical skills, and customer relationship management.