As a member of the Learning and Development Team, I provide field training and support to the long-term care facilities and retirement homes across Canada. Training includes but is not limited to field visits, one-on-one telephone support, remote desktop access solutions, group training sessions, web-based seminars, and conference calls. I also create learning materials (i.e. reference guides, workbooks, checklists, e-learning tools, etc.) by proficiently using tools such as Microsoft 365 Suite, Articulate 360, Canva, Vyond, and Loom to assist in knowledge transfer. As an interdepartmental liaison, our team collaborates with all departments and Subject Matter Experts (SMEs) to resolve all inquiries that are sent to our helpdesk and to ensure that our training information stays relevant and up to date. Due to collaborate nature of the role, I also participate in risk management analysis, process improvement projects, and systems testing for possible enhancements and implementations when required. Finally, I also assist in the implementation of new homes by delivering training for new business office staff. All of this is done with a focus on providing superior customer service to both internal and external clients.

Storagehotel is a technology-enabled storage service that makes storing physical goods stress-free and accessible for post-secondary students. We save students time and energy by picking up, storing, and delivering their items. With flexible storage plans, free storage boxes, as well as no surprise pricing, we provide the convenience and peace-of-mind that students need.

Developed, designed, and implemented new basketball programs. Maintain and develop relationships with vendors and partners. Oversee the recruitment and training of all volunteer staff by presenting on key coaching and mentoring techniques. Coordinate between volunteer schedules and site placements throughout Halton region. Responsible for managing AR/AP (Invoicing, receive payments, refunds) from all programs. Highly proficient in using all required tools (G Suite, MS Office, PayPal, Square, WordPress). Manage all website and social media operations and conducting market research in order to run targeted campaigns. Previously coached 5 teams throughout my tenure.

My passion project of operating S.O.A.R. Tutoring Milton, a community based tutoring company specializing in all subjects from k-12. I hire, train, and recruit clients for up to 6 tutors at a time, as well as having over 50 satisfied families overall. I project manage, implement business plans, conduct market research, manage social media, maintain the website, and use online tools such as ZOOM and MS Office products to operate the business.

Provide remote training and support to all end users in the use of newly implemented hospital information system, Epic. Create and track incidents through HEAT help desk software. Assign, escalate, and follow up when appropriate with applications team to find timely resolutions and provide exceptional service. Create and facilitate support documents for internal team and for end users to better understand common workflow issues and resolutions.

My primary responsibility as an EPIC Credential Trainer at Trillium Health Partners is to train THP staff to use EPIC. I specialize in the Beacon department which covers workflows and functionalities utilized by medical professionals in Oncology. Additionally, I help prepare the classroom for teaching by ensuring all technology is working and by making sure all learning materials are distributed. Moreover, in my role I also support participants by effectively providing answers on my own or with the help of my superiors; making it a priority that I share the answer with them in a timely fashion. Also, I make myself available to trainees during breaks and after class for additional help when needed. Finally, I aid all participants post training once they have begun real life application.• Certified trainer in Beacon Oncology • Train staff about workflows within Epic (Oncology Clinic Nurse, Oncology Infusion Nurse, Oncology Inpatient Nurse, and Oncology Pharmacists)• Help prepare teaching materials for learners• Utilize Zoom and MS Office products to effectively teach learners• Assist users in developing best practices and optimization goals and ensure the system is providing the improved and desired level of patient care• Support with Learning Management System (iLearn) tasks such as adding and editing courses for users

My primary responsibility as a Teaching Assistant at Trillium Health Partners is to support the credentialed trainers in the classroom by preparing the classroom for teaching by ensuring all technology is operating properly. Moreover, in my role I also support participants throughout the class by assisting with one on one demonstrations in a kind and friendly manner. Finally, I aid all participants post training once they have begun real life application. Teaching Assistant Duties include: • Preparing classroom for training sessions including the preparation of technology and print materials • Provide support to end users in classroom • Provide remediation support (where required.) • Support the overall logistics of the training venue – preparing registration, answer questions, and help with way finding• Follow up on issues that arise in a training session• Collect feedback from trainees in class and communicate that information with the trainers and leadership • Become proficient in various workflows across the platform and be prepared to answer questions• Assist with updating training materials • Facilitate study halls and personalization labs for providers and/or attendees• Administering end-user proficiency assessments and in-system checklists• Supporting end users with at-the-elbow go-live support• Administering pre or post-live refresher, optimization, and skills enhancement training

As a Product Process Associate I am familiar with processing transactions in a timely manner to assure customer satisfaction. as well as assisting customers by providing guidance with their purchases. Over 10 years I have trained and developed my colleagues on various processes as well as being a mentor. Expert in managing inventory levels and accurately accessing stock levels by ensuring shipping and receiving practices and procedures are followed. Have been successful in numerous positions, ranging from customer service to logistics, in both leadership and non-leadership roles. Have consistently upheld Best Buy’s Be Amazing culture.

Accountable for executing lesson plan and researching best sports practices. Instructed up to 80 kids for 10-week sessions. Promoted health and fitness to young athletes. Inspire the youth to live a healthy lifestyle through badminton.