With a solid foundation in IT operations and a keen understanding of technical support, my role as IT Service Desk Assistant Manager at Walaa Cooperative Insurance Co. is underpinned by a commitment to service excellence. At the heart of my work lies a passion for utilizing my law education to reinforce governance and risk management within our IT services.My hands-on approach and leadership at SPSP, spanning multiple years, have honed my competencies in managing technical staff and ensuring robust IT support systems. This experience has been instrumental in elevating service desk operations, contributing to a culture of compliance and operational efficiency in my current position.