Abdullah Al Ehsan Cscm ™ Email & Phone Number

Dhaka, Bd

Tejgaon Industrial Area Dhaka Bangladesh

138/1, Tejgaon I/A, Dhaka, Bangladesh

As the Head of Supply Chain Management & Project Development, I look after the entire supply chain for the manufacturing of three-wheelers and two-wheelers. Notable accomplishments include the successful completion of the "Bajaj Three Wheeler Manufacturing Plant".My key responsibilities and achievements in this role include:- Leading and directing a team of managers to execute S&OP plans and annual business plans.- Managing financial budgets for CAPEX and OPEX to ensure organizational top-line and bottom-line targets are met.- Monitoring the Material Requirements Planning (MRP) process for foreign and local procurement of direct and indirect materials before Pre-S&OP.- Spearheading the sourcing of new products based on market requirements, involving cross-functional teams, supplier negotiations, testing, and securing necessary approvals.- Driving S&OP meetings to ensure a flawless demand plan, on-time and in a cost-optimized manner.- Ensuring on-time demand planning for spare parts and preparing Request for Order.- Optimizing inventory levels for part stock, finished goods, and spare parts.Ensuring all procurement activities, including requisition receipt, quotation collection, budget approval, and purchase order sharing, are executed according to service level agreements (SLAs) to meet monthly local purchase needs.- Leading in-house projects for the localization of components in three-wheeler and motorcycle manufacturing.- Driving vendor development and contract manufacturing initiatives.- Tracking and following up on letter of credit (LC) opening, material dispatch, customs clearance, and material receipt in alignment with S&OP plans.

138/1 Tejgaon I/A, Dhaka, Bangladesh

As the Deputy General Manager for Customer Service and Spare Parts, I lead a team of more than 200 professionals dedicated to satisfying customer needs and enhancing team capabilities. Additionally, I assumed the responsibility for Spare Parts of another sister concern within the group.Key responsibilities and accomplishments in this role include:Preparation of annual plans and financial budgets for the after-sales service and spare parts department, followed by successful execution.Leadership of a team consisting of National Sales Managers (NSM), Regional Sales Managers (RSM), Area Sales Managers (ASM), and Territory Sales Managers (TSM) for both two-wheelers and three-wheelers.Expansion of the service network by introducing Company Owned Service Centers, establishing new dealers with service centers, and third-party service centers.Management of 25 company-owned service centers, 100+ 3S dealers, 280+ Authorized Service Centers (ASC), and 150+ Spare Parts retailers nationwide. Focus on optimizing operating profit while ensuring customer satisfaction.Ensuring optimal spare parts inventory and availability at the customer's end.Leadership of a Quality Circle Team consisting of cross-functional team members.Implementation of measures to make each service center profitable.Preparation of reports and presentations for board members to support the Managing Director (MD) and Chief Executive Officer (CEO).Remarkable Accomplishments:2019 Bajaj CXO Conference: Won the Strategy Competition among 70 country participants.Spare Parts Business Transformation: Successfully converted the Spare Parts business into a 100% cash model with nearly zero overdue and year-to-year bottom-line growth.Warranty Settlement Improvement: Reduced "Warranty Settlement Lead Time" from 7 days to 24 hours.Spare Parts Supply Enhancement: Increased the Spare Parts Supply Ratio from 65% to 85%.

Dhaka

- Led a dynamic team of over 200 individuals, including 5 managers and 30+ engineers, fostering a collaborative and high-performance work environment. - Spearheaded strategic initiatives resulting in a substantial increase in Customer Satisfaction Index (CSI) score from 68% to an outstanding 89%.- Achieved remarkable Spare Parts business growth, realizing a 124% increase in revenue within a three-year timeframe.- Successfully turned around service centers' financial performance, making 20 out of 23 centers profitable in less than three years.- Enhanced skills in planning and strategy execution, contributing significantly to the overall success of the Customer Service & Spare Parts department.

Dhaka, Bangladesh

• Preparing Annual Business Plan & Financial budget for after sales service & spare parts department• Overall operations of After Sales Service to achieve ABP

Nikunja 2, Dhaka

• Achieving Service KPIs:• Service Reporting• Network Expansion• Dealer profitability• Manpower Training

Ishwardi Epz

As The Head of the Department of Battery Assembly I was: - overseeing the assembly process- managing personnel- ensuring quality control- optimizing production efficiency- maintaining safety standards- coordinating with other departments- implementing improvements, adhering to regulations, and - often playing a role in research and development for enhancing battery technologies.

B.Sc In Mechanical Engineering, Mechanical Engineering

Executive Mba, Human Resources Development, 3.09