Sr.Infrastructure Expert
Current- Operational Standards Development: Spearheaded the creation and rollout of standardized processes, including Change Management and Incident Management, resulting in a 20% improvement in team efficiency and compliance with company policies. - Business Continuity Assurance: Managed and regularly tested backup solutions using Veeam and disaster recovery plans with VMware Site Recovery Manager (SRM), ensuring 99.9% data protection and continuous operations. - Risk Management: Established and maintained a comprehensive risk register, conducting regular reviews to identify and mitigate potential risks, ensuring business continuity and operational resilience. - Service Management: Implemented IT service management best practices using JIRA, standardizing processes to boost efficiency and align with industry standards, reducing incident response times by 30%. - Cross-Functional Collaboration: Collaborated with key departments and vendors using Microsoft Teams and JIRA, streamlining workflows and ensuring successful project execution, leading to a 25% increase in project delivery efficiency. - Cloud Infrastructure Optimization: Managed cloud infrastructure on VMware platforms, achieving high efficiency, stability, and cost-effectiveness, resulting in a 15% reduction in operational costs. - Linux Server Upgrades: Directed a major project to upgrade Linux servers from version 7 to 8, managing the team to minimize disruption and improve system performance by 40%. - Patch Management: Administered and deployed updates for the organization's Windows infrastructure using WSUS and managed Red Hat Satellite for efficient patch management and system updates, enhancing security and system reliability. - Strategic Reporting: Compiled and delivered regular reports, including monthly operational summaries, health assessments, and team performance evaluations, providing critical insights to support strategic decision-making.
