Abdullah Al Malki Email and Phone Number

• Prepare and clear check in counters pre and post flight.• Provide a welcome service to passengers at check in, and at other touch points.• Verification of travel documentation and check in of departing passengers.• Assist customers during flight irregularities .e. delays, cancellations or diverted flights.• In charge of Gate activities such as set-up (including airline specific presentations), permanent communication with Flight coordinator close-out of flight, boarding process and accuracy of final passenger figures.• Contribute to on time performance of flight through proactive handling of Passenger Service related matters.• Provide relevant information to customer queries and provide solutions to issues which may impact the customer's experience.• Report all irregularities to the appropriate supervisor/manager.• Carry out any additional duties as instructed by management.

•Resolving customer problems and complaint. •coordinating with foreign airlines regarding the flight and arrival times.•Ensure that all customers reach their destination safely. •Assist passengers on arriving international flights.

•Building positive relationships with customers.•Resolve customer complaints quickly and effectively.•Achieving targets on daily and monthly sales.•Communicate with customers and notify them of weekly offers.

•Administration of orders, dispatch, goods received , invoices, PPE, health and safety environmental records. •Preparing spares requests for shipment to subregions.•Recording exact arrival and departure times for shipments.