Abdullah Al Subaie Email & Phone Number

Riyadh, Saudi Arabia

Riyadh

- Ensure the achievement of monthly quality targets and productivity measures.- Manage all related client relations.- Propose different tactics for meeting the department and organization targets, in terms of cross-functional activities and outsourcing, with third parties.- Manage the key relationships between departments and other business functions, through adequate networking.- Responsible for cascading and transfer of knowledge of organizational anddepartmental objectives and future directions.- Operate steering group for some cross-functional corporate programs.- Motivate, inspire, stimulate, instruct, direct, coach, brief and manage performance, recruit and aid careers of team members.- Continuous monitoring of experience to ensure consistent delivery of experience across all the touch points services and processes.- Define and set company strategies and implement them.- Plan and manage internal communications and awareness of corporate direction, mission aims and activities. Supply vision and imagination at the highest level.- Take chair at general meetings, within which: to ensure orderly conduct; fair and appropriate opportunity for all to contribute; suitable time allocation per item;determining the order of agenda; directing discussion towards consensus; clarifying and summing up actions and policies.- Act as the organization's representative in its dealings with the outside world.- Play a leading part in determining the composition of the board and subcommittees,to achieve harmony and effectiveness.

Riyadh

- Led the HRDF Mega Contact Center Project (Hafiz, Hadaf, Taqat and NLG).- Determined and defined project scope and objectives.- Predicted resources needed to reach objectives and managed resources in an effective and efficient manner.- Prepared a budget based on the scope of work and resource requirements.- Tracked project costs in order to meet the budget.- Developed and managed a detailed project schedule and work plan.- Provided project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.- Utilized industry best practices, techniques, and standards throughout the entire project execution.- Monitored progress and made adjustments as needed.- Measured project performance to identify areas for improvement.

Riyadh

- Led 2 team leaders and 25 representatives to achieve targeted operational KPIs and maximize team performance and quality.- Communicated with similar companies to discuss ways of cooperation. - Followed up with the customer and managed after-sales service. - Controlled monthly reports for follow-up and development. - Managed the call centre and support departments.- Oversaw and assessed customer service staff activities, and provided them with regular performance-related feedback.- Strategized and monitored the daily activities of customer service operations.- Trained staff in areas of customer service and company policies.- Investigated and solved customer service complaints.- Assisted with the development and implementation of service policies, and explained these to staff.- Maintained documentation pertaining to customer service department activities.

Riyadh

- Coordinated all office administrative work.- Answered phone calls and redirected them when necessary.- Scheduled and arranged new meetings and appointments.- Prepared and disseminated correspondence, memos and forms.- Filed and updated contact information of employees, customers, suppliers and external partners.- Supported and facilitated the completion of regular reports.

Riyadh

- Worked as CSR in FlyNas to handle all inbound calls for flight reservations, modifications and billing inquiries.- Managed large amounts of incoming phone calls for flight reservations, modifications and billing inquiries..- Identified and assessed customers’ needs to achieve satisfaction.- Built sustainable relationships and trust with customers through open and interactive communication.- Achieved customer service team sales targets and call handling quotas.- Handled customer complaints, and provided appropriate solutions and alternatives within the time limits.