• Support Director & Assistant Director in planning and prioritizing focus for the GC&E and setting the future vision.• Convert business through the proposal, negotiation, and contractual agreement to ensure all revenue potential and targets are achieved.• Manages projects as assigned by my Director.• Join Sales calls with the pro-active sales team. • Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities. • Monitor developments, innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.• Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.• Manages the high-level complex business leads according to set standards, proving conversion ability at the top level.• Understanding of contract management and legalities.• Distribute and assign the monthly target for each team member.• Communicate the vision in a way that generates excitement, enthusiasm and commitment.• Focus on the customer and find ways to meet, exceed their expectations.• Identify and manage the best resources to effectively deliver project plans.• Display ownership and responsibility of actions and impact across the team.

• Assist the Conference & Events Director with maximizing banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy• Supervise the day to day activities of the Groups, Conference & Events Sales team• Set the daily and monthly individual targets• Assign the leads to the team members• Respond to sales inquiries and process room bookings• Supervise inquiry handling process to ensure effective conversion rate• Proactively sell venues to new clients and maintain a good relationship with the existing ones• Collaborate with other departments to ensure a high quality of event delivery• Analyze sales activity to set business action plans• Provide regular financial reports to senior management• Contribute to the budgeting process• Oversee the invoicing process to ensure that payments are properly processed• Maintain an up-to-date database of clients and prospective clients• Maintain awareness of own and others’ Health and Safety• Undertake other duties as may be reasonably requested within the responsibilities of the post

• Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used.• Maintain strong internal control of the working environment in compliance with Hilton Worldwide and the Hotel brand’s policies and procedures• Ensure communication meetings occur and are accompanied by documentation/minutes monthly• Receive and convert incoming inquiries to achieve targets and maximize revenue• Seek opportunities to increase sales and conversions within the Team• Manage events schedule/space to optimize usage and profitability• Focus on a consistently executed up-selling approach• Build a strong relationship with customers and fully understand their needs• Arrange and conduct hotel show around

• Send offers and contracts to clients• Follow up on offers, payment, and rooming lists• Review the forecast for the groups booking and the situation for the upcoming 3 to 6 months• Communicate with the regional sales office to finalize the monthly events and groups• Check the group status which had been created and changed weekly• Review the entry of all the groups which were booked daily• Communicate with the reservation department and follow up on the booked groups• Meet clients and conducting a site inspection

• Maintains the system updated and input all groups into the system.• Issue internal group resume for all concerned• Send the offers & contracts for the clients after arrangements with the guest• Review all the groups in/out & fill them to the monthly group's production report• Prepare the meal plan for all the groups in house, same day arrival & tomorrow arrival• Proper check for all groups in house, same day arrival & groups arrival for tomorrow

• Implement & prepare the training plans• Maintain the training course records for the employees all over the year.• Conduct orientation for the new joiners & prepare them to the operation.