Abdullah Allam Email & Phone Number

Saudi Arabia

Singapore, Sg

won the award for Best Tech Innovation at Millennium MEA Tech Conference 2023https://www.linkedin.com/posts/grandmtabuk_millenniummea-technology-hotels-activity-7132678128530776064-qQA6?utm_source=share&utm_medium=member_desktop• Installing, maintaining, and upgrading hotel IT systems including hardware and software following Millennium Hotels & Resorts standards.• Manage the daily operations of the IT department.• Evaluate and recommend IT solutions to Management to support the hotel operations.• Make sure systems are backed up regularly to avoid loss of data and maintain proper backups for supported systems.• Ensure the security, structure, and integrity of the hotel networks and systems using Millennium Hotels & Resorts defined processes, procedures, and protocols.• Manage operating expenses to minimize costs while providing excellent guest services.• Coordinate department activities with other departments to facilitate increased levels of communication.• Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.• Maintain an up-to-date IT policy and procedures manual.• Writing a monthly report to the GM and the Regional Director of IT, MEA.

Brussels, Bourgetlaan, Be

Initiate: Understand Revenue Management business needs or challenges, gather the high-level business and technical requirements and define together with the business, the best solution from Technology and Business points of view.Prepare Business Case: Identify all the different stakeholders/domains impacted, dependencies and integrations required, to assess the different resources required and the cost impact in terms of both CAPEX and OPEX.Manage: the relation with Software Vendors and Partners Integrations.Ensure that: the contracts reflect all the activities, resources and requirements needed to success, and have the right standards.Plan: Define a realistic yet tight project plan, containing all activities, dependencies, resources and integrations needed.Execute: Ensure the project it’s delivered as per the terms in the contract: quality, schedule and cost.Monitor and Control: Ensure periodic status reporting is generated for all levels of management. Ensure any deviation is detected as early as possible and any costs derived from those deviations are kept at a minimum. Control the project and domain budget from OPEX & CAPEX.Close: Ensure the solution can be supported after project is closed, by working with the Service Management organization in the proper handover to BAU.General: Ensure a high degree of collaboration and good team spirit is achieved across all parties during the project. Must be able to interact at Director, Senior Director and VP levels.

Mclean, Va, Us

 Responsible for the Information Technology issues, products, and services for all the 4 Hotels (CONRAD Makkah, Hilton Suites Makkah, Hilton Makkah Convetion Center and Double Tree by Hilton Makkah). Provides the team members training and support of all the properties/site systems. Maintains the inventory of all the hardware products and software licenses, and reviews Maintenance agreements. Coordinating in all designs and implementations with the Cluster Director Technology Services. To ensure Alignment with EMEA objectives and corporate strategic IT direction. Identifies and implementing the solutions challenges and concerns associated with The use of personal computer equipment. Performs my duties as Hilton Technology Network Administrator in compliance with HHC Standards. Monitors, Diagnoses and adjusts performance on LAN and network servers. Ensures periodic preventative maintenance on machines to ensure their reliability and availability. Working closely with all the 4 properties management to ensure smooth running of the network And assist in helping to maintain the site systems. Manages a staff of Technology Services Specialists to provide on-site Users and guests support related to software applications, hardware and the Network Connectivity. Managing and maintains payroll in accordance with budgetary guidelines. Hires and trains staff of Technology Services Specialists.

Makkah, Makkah, Sa

Perform the following tasks to the highest standards: Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages. Responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. Supervise the IT Department daily. Maintain excellent product knowledge and apply it to deliver full system benefits. Understand, fully, the legal requirements on IT governance and security. Handle, efficiently and completely, IT issues that arise. Identify current and future system needs and provide solutions for the identified needs. Build strong internal working relationships with all hotel departments.

Makkah, Makkah, Sa

- Administer systems and servers related to the network for the purpose of ensuring availability of services to authorized users.- Align network services for the purpose of following the mission, vision, and values of the District and Department.- Coordinate new construction, remodels, and existing facilities network/server (e.g. servers, switches, WAPs, VoIP appliances, and UPSs) for the purpose of completing designs, planning, purchasing, installation, configuration, maintenance, and testing.- Develop and maintain data exchanges (e.g. Meta data) for the purpose of ensuring network/server services.- Develop and maintain scripts and utilities for the purpose of automating repetitive routines and administer network/server Control systems.- Develop, implement, and maintain network/servers administrative authorization for the purpose of having policies and procedures.- Manage network/server services and documentation (e.g. active directory, backups, configuration, customer SLAs,disaster recovery, DNS, email, inventory, IP addressing, logical architecture, network traffic monitoring/shaping, technical (end user) training, performance Statistics, physical architecture, quality control, remote access, security service, service architecture, service records, technical training, and vendor SLAs) for the purpose of having Effective network/server.- Ensuring the highest levels of systems and infrastructure availability.- Installing, configuring, testing and maintaining operating systems, application software and system management tools.- Managing and monitoring all installed systems and infrastructure.- Provide excellent customer service onsite and remotely for the purpose of restoring service promptly and to resolve.

1) Analyze complex local and wide area network systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges other devices.2) Resolve difficult operability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing...etc.3) Configure systems to user environments.4) Support acquisition of hardware software, and subcontractor services, as needed. May act as a technical project leader or provide work leadership for lower level employees.5) Provide assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy operations.6) Provide technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing maintaining LAN/WAN or large communications networks.7) Direct compilation of records and reports concerning network operations maintenance.8) Troubleshoot network performance issues.9) Analyze network traffic provides capacity planning solutions.10) Monitor and responds to complex technical control facility hardware software problems.11) Interface with vendor support service groups to make sure proper escalation during outages or periods of degraded system performance.12) manage the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems.13) Perform system-level design configuration of products including determination of hardware, O.S, and other platform specifications.14) Plan large-scale systems projects through vendor comparison cost studies.

· Responsible for implementation, administration & troubleshooting of Network and Security Infrastructure including Routers, Switches (Cisco), Firewalls (Checkpoint & Cisco PIX).· Managing LAN/WAN/MAN connectivity’s, Servers (Dell Power Edge M 610, R 610,R 710, PE M1000e Blade Enclosures, Dell Compel lent Storage and Tape Library Dell PV TL2000 etc.· Planning and Implementing IT developments and undertaking project work. (Project in Charge for all the Hotel Projects, Network Up gradation Project, IP Telephony Project etc.)· Maintaining the Network infrastructure for the Hotel.· Resolving inter-operability issues related to MS Exchange, Web and other Servers and other major third party application.· Resolving issues related to Access Control List/Conduits, Static, Port Re directions, NAT/PAT, VLANs, OSPF, Local Authentication, PPTP, Fail over, and Licenses etc.· Involved in performance Management of ‘IT’ operations and associated resources (Servers LAN Desktop and Peripherals Management, Network Management, Help desk Management, Backup Management, Vendor Management, Asset Management, MIS and Reporting, Change management, Incident management & Problem Management.· Providing operational floor management by monitoring service levels, making appropriate decisions responsible for the daily monitoring of quality and production of the outbound/inbound status group and manual processes.· Configuration & Administration of Cisco Routers and Cisco L2/L3 Switches and managing and creation of VLANs.· Implementing Daily Checkup for Servers, Networks and UPS monitoring.· Generate Monthly Servers/Network Availability Reports, Backup Reports and providing feedback.· Involved in preparing Swipe Cards, Management of Time and Attendance, Configuration of Finger print machines for punching, Printer/ Scanner maintenance.· Providing specialist skills in supporting and troubleshooting IT User related problems and escalated calls.

1- Planning, developing and deploying tests and optimizing the network and the system service.2- Taking the responsibility for configuration management and overall operational readiness of the network systems.3- Providing the troubleshooting and fault-finding services for network problems.4- Involved in the design, installation, repair and service of computers and associated equipment.5- Managing Information Technology Department in daily basis.