➡️Manage all types of performance in terms of strategic, tactical, and operational.➡️Act as the primary point of contact for operational leaders on operational performance matters, including resource planning, operational standardization, continuous improvement, and operational management systems.➡️Participate in the formulation of operations strategy.➡️Lead and motivate the team to achieve operational objectives.➡️Ensure that KPIs are sustained and develop improvement plans where needed.➡️Cooperate with the operational excellence team for guidance on program requirements, training, and assessments.➡️Coordinate with the operational leaders to ensure operational performance disciplines align with business strategies.➡️Supervise issues related to the overall performance of the company.➡️Recommend solutions to improve product quality, reduce defects, and enhance customer satisfaction.➡️Strive to maintain the company's competitive advantages and gross business performance improvement.

➡️Analyzed transaction patterns to identify and investigate suspicious activities that could indicate fraud.➡️Collaborated with law enforcement and other financial institutions to share information and strategies for fraud prevention.➡️Implemented fraud detection software and tools, configuring parameters to optimize the detection of fraudulent activities.➡️Provided support and guidance to customers affected by fraud, including advising on steps to secure their accounts and personal information.➡️Prepared and presented detailed reports on fraud incidents, including trends, outcomes, and recommendations for future prevention measures.➡️Trained other employees on fraud awareness and prevention techniques, ensuring they were equipped to recognize and respond to potential fraud.➡️Participated in the review and development of the organization’s fraud policies and procedures to ensure they remained effective and compliant with regulatory requirements.➡️Implemented a system for the Joint Operation Room (JOR) to establish the process for fraud cases.

➡️Maintained current knowledge of banking laws and regulations affecting the management, operations, and product offerings of the bank.➡️Created and maintained compliance policies, procedures, forms, and notifications.➡️Reviewed new and expanded banking products and services, and performed regulatory research.➡️Oversaw team while gathering relevant compliance data and preparing internal bank reports.➡️Assisted in reviewing and performing account risk ratings and trend analyses.➡️Communicated new and updated compliance standards to the team.Handled SAMA requests for highly confidential clients.

➡️Oversaw e-channel business services and products' policies.➡️Supervised the implementation of e-channel business services and products innovation with high effectiveness.➡️Ensured e-channel business products and services met specific requirements between clients and the bank’s policy and procedure.➡️Provided training and supported knowledge to frontline and back office staff on e-channel business-related activities.➡️Supported e-business requirement checklist and implemented new digital business products with internal departments and third parties.➡️Created an inspiring e-channel business support team environment.➡️Delegated tasks from line managers and set deadlines for the e-channel business support team and provided reports to line managers timely.➡️Assisted in providing video recordings of branches and ATMs to police.

➡️Developed and implemented initiatives to improve customer services.➡️Analyzed and summarized customer issues to prepare appropriate solutions and clarifications to respond to customers.➡️Evaluated and prioritized customer inquiries to better serve the customers.➡️Maintained history records and related problem documentation for future reference.➡️Built relationships with other internal departments as well as client base to improve business performance.➡️Conducted training for customers and internal staff on the bank's products and services.