Abdullah Almasri Email and Phone Number

getting new challenge with the same previous position by change one of the team role & target change : Salary team to personal finance team

Managing two team with different function Team 1 : Salary account team - Similar to the previous taskTeam 2 : 0% finance Team - Task : reporting sales activities and achievements meet with new vendors ( Hospitals, clinics, schools and etc..) to negotiate the dealMarket study and hunting new opportunity

To manage the operational aspects of advisors, monitoring calls, coaching and dealing withdisciplinary issues and maintaining quality control procedures1. Assist to consistently meet/exceed targets and performance measures within teams.2. Coach, develop, motivate and review employees? performance to meet expected targets.3. Monitor progress against performance and scorecards, give constructive feedback on progress towardsgoals, and take prompt actions to rectify performance issues and drive high performance.4. Reliably maintain high quality of customer service, sales, and data entry to ensure proper reporting andmonitoring.5. Encourage team work by creating a sense of collective responsibility to achieve desired goals6. Establish a clear course of action designed to achieve long or short-term goals.7. Quickly gain a thorough understanding of products and services, and knowledge of office systems andprocedures.8. Ensure effective hand-overs between Team Leaders/Supervisors on shifts.9. Manage daily operation of Contact Centre by organizing breaks, answering agents? inquires andmaintain the SLA target.10. Handle customers? complaints and calls during high picks, unexpected volume, shortage of staff, orwhen needed.11. Perform a variety of tasks within the general scope of the job and others that may be assigned by themanagement.

1. Consistently meet and exceed sales targets 
2. Conduct calls on daily basis, to acquire clients; visit them and cross sell bank products and services. 
3. Maintain and develop relationship with customers and partners to meet the sales deliverables. 
4. Sign Clients with ensure completing the manual forms including Account opening, Credit card 
applications and PF deals within the set timeline and submit the same to the concerned department.5. Attend promotional kiosks and special events booths to promote bank products in public areas including Ministries, shopping malls, universities and schools. 
6. Communicate sales opportunities, information or feedback gathered through field visits with the team leaders and log potential prospects on LMS "Lead Management System" 
7. Resolve clients' issues by offering alternative solutions and ensure effective follow-ups.8. Track and follow up on leads and referrals received from alternative channels. 
9. Conduct simple market research and recommend promising locations generate future business. 
10. Provide periodic reports of visits, achievements, problems, customers' feedback and any other tips that 
help the team to achieve desired goals.11. Perform a variety of tasks within the general scope of the job and others that may be assigned by the management.

1. Consistently meet and exceed sales targets 
2. Conduct calls on daily basis, to acquire clients; visit them and cross sell bank products and services. 
3. Maintain and develop relationship with customers and partners to meet the sales deliverables. 
4. Communicate sales opportunities, information or feedback gathered through field visits with the team leaders and log potential prospects on LMS "Lead Management System" 
5. Resolve clients' issues by offering alternative solutions and ensure effective follow-ups.6. Track and follow up on leads and referrals received from alternative channels. 
7. Conduct simple market research and recommend promising locations generate future business. 
8. Provide periodic reports of visits, achievements, problems, customers' feedback and any other tips that 
help the team to achieve desired goals.

- Update customers master data. - Visit the customer to solve & improve logistic process. - EDI orders specialist. Electronic data interface. Prepare reports : Stock & Sales reports. Following service level. Out of stock analysis. Stock movement. Claim return and refusals report with reasons.In charge of P2P process & one of CIU team (central invoices unit): Receive the invoices and approve it to be proceeding. Create purchase request, purchase order & goods received. Raise Ticket to ament the PO or PR. Close the Ticket. Customer master data cleansing. Early payment request.

- Handling all import and export shipments.  Check documents.  Prioritize the containers & offloading plan.  Meet the sales to set a target achievement plan.  Analyze the out of stock and  Follow up with clearance agency to avoid the demerge fees.  Update the shipments on the system.  Follow up with the shipping lines for the port arrival.  Arrange with clearing agency for the offloading.  Request the missing documents from the suppliers. - Stock transformation controller. - Coordinate between the W/H & sales team for the delivery. - Right off the bad goods from the system & coordinate with the municipality for vesicle distraction. - Check in & check out process for cash vans.

- Solving customer problems. - Communicate with the workshop to send a technician to customer’s house. - Communicate with the W\H change delivery date as per customer request. - Cancel invoices. - Receive the items to change it or return cash back.