Abdullah Alnaji

Abdullah Alnaji Email and Phone Number

Training and Development - Knowledge Management @ upsource by solutions
Riyadh, SA
Abdullah Alnaji's Location
Riyadh, Saudi Arabia, Saudi Arabia
About Abdullah Alnaji

With a robust background in technical support and knowledge management, my role at ccc by stc has evolved into a harmonious blend of crafting detailed training content and delivering remote support with finesse. Our team's commitment to excellence has led to the creation of engaging training materials, including videos and summary articles that serve as quick yet comprehensive references.My competencies in network troubleshooting, particularly for FTTH and xDSL customers, are built on a foundation of hands-on experience with a diverse array of systems including ICMS, NMS, and IMS. This expertise not only empowers our team to resolve complex issues but also to streamline operations through efficient load distribution and training initiatives, which have significantly enhanced our service delivery capabilities.

Abdullah Alnaji's Current Company Details
upsource by solutions

Upsource By Solutions

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Training and Development - Knowledge Management
Riyadh, SA
Website:
ccc.net.sa
Employees:
4151
Abdullah Alnaji Work Experience Details
  • Upsource By Solutions
    Training And Development - Knowledge Management
    Upsource By Solutions
    Riyadh, Sa
    View
  • Ccc By Stc
    Training & Development - Knowledge Management
    Ccc By Stc Nov 2021 - Present
    Riyadh, Saudi Arabia
     Establish a schedule for creating the training material. Collecting and studying the training material. Create a complete training content that will be a reference for the trainer and the trainee. Create videos and explain the training material Create summary articles on the training material to be a quick reference for the trainee.
    View
  • Ccc By Stc
    Remote Support Specialist
    Ccc By Stc Nov 2014 - Oct 2021
    Riyad, Saudi Arabia
     Configuring and Troubleshooting of HSI /IPTV & VOIP Related Issues for FTTH & xDSL ‎Customers.‎ Configuring and troubleshooting the voice service H.248, SIP on Softs-witch & IMS. ‎ Expert in using ICMS, NMS, AMS, NGN, IMS, Network Analyzer-Fiber.‎ Load Distributing FTTH agents using the WFMS system.‎ Conducting training sessions for several subjects.‎ Preparing a report for the repeated case in the FTTH testing department.‎ Coordinating with Filtration team to analyze General Network outages.‎ Supporting the ADSL team in troubleshooting on demand.‎
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  • Amazing Technology
    System Administrator
    Amazing Technology Dec 2013 - Oct 2014
    Riyadh, Riyadh, Saudi Arabia
     Administer and Operate Microsoft Network System Infrastructure (Windows domain). Administer and Operate Microsoft Network Services (DNS, DHCP) Installing, implementing, and configuring fingerprints and connecting them with the network. Installing, implementing, and configuring access control and connecting it with the network. Manage servers' backup. Installing, implementing, and configuring the X-dimensions Accounting application and connecting with SQL. Installing, implementing, and configuring the X-dimensions Restaurant application and connecting with SQL. Support & Troubleshoot issues using different Technical sources. Prepare and Document Technical reports.
  • Yasser Bugshan Est.
    Assistant Account Manager
    Yasser Bugshan Est. Jul 2007 - Nov 2013
    Riyadh, King Abduaziz Roud
     Implement the sales strategy to ensure that sales targets are met or exceeded in the marketplace.  Develop and maintain relationships with new and existing clients to expand sales.  Identify new accounts to sell products and services.  Develop and deliver accurate sales forecasts in line with business objectives.  Close key opportunities for Y Bugshan Est. services, and training within the assigned accounts.  Following up on the delivery status of the projects Following up on all pending invoices/payments. Coordinate with Vendor and internal staff for a smooth process of business.  Formal acceptance of the deliverables and disbanding of all the elements that were required to run the project.

Abdullah Alnaji Education Details

Frequently Asked Questions about Abdullah Alnaji

What company does Abdullah Alnaji work for?

Abdullah Alnaji works for Upsource By Solutions

What is Abdullah Alnaji's role at the current company?

Abdullah Alnaji's current role is Training and Development - Knowledge Management.

What schools did Abdullah Alnaji attend?

Abdullah Alnaji attended Al-Quds Open University.

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