Key responsibilities:-Enhanced transaction monitoring processes by incorporating advanced data analysis techniques.-Conducted thorough investigations for suspicious transactions, reducing financial risks and potential losses.-Identified trends in fraudulent activities by analyzing large datasets, leading to the implementation of improved security measures.-Collaborated with cross-functional teams to improve fraud detection strategies and minimize organizational risk… Show more Key responsibilities:-Enhanced transaction monitoring processes by incorporating advanced data analysis techniques.-Conducted thorough investigations for suspicious transactions, reducing financial risks and potential losses.-Identified trends in fraudulent activities by analyzing large datasets, leading to the implementation of improved security measures.-Collaborated with cross-functional teams to improve fraud detection strategies and minimize organizational risk exposure.-Improved decision-making processes with accurate data analysis and visualization techniques. Show less

Key responsibilities:-Engaged in customer handling with critical inquires, in time efficient and professional mannerHandled task as a SME "Subject matter expert", was responsible for new hires and overlooking their training-Mined the team calls/chats to improve customer experience and reduce inefficiency-Member of "SWAT" team which was a group to handle multiple platforms simultaneously to reduce intervals and survive heavy rush and callbacks, to achieve 100% service… Show more Key responsibilities:-Engaged in customer handling with critical inquires, in time efficient and professional mannerHandled task as a SME "Subject matter expert", was responsible for new hires and overlooking their training-Mined the team calls/chats to improve customer experience and reduce inefficiency-Member of "SWAT" team which was a group to handle multiple platforms simultaneously to reduce intervals and survive heavy rush and callbacks, to achieve 100% service delivery.-Managed team's daily leaves (Annual/casual/sick)Overlooked team's daily missed/late Punch in/out Show less

Key responsibilities:-Recruiting, training, supervising and appraising staff-Managing budgets-Maintaining statistical and financial records-Dealing with customer queries and complaintsMaximizing profitability and setting/meeting sales targets, including motivating staff to do so-Ensuring compliance with health and safety legislation-Liaising with head office.