Abdullah Alsmail Email & Phone Number

Dammam

Wasit

• Planning, initiating and controlling quality assurance measures for all services .• Developing and maintaining optimum QA strategy and technology tailored to services.• Continues comparisons of target setting and plan fulfillment and to be able to reliably forecast the course of the QA process.• Analyze complex quality trend data to identify and solve problems.• Perform economic implication analysis, prepare reports of findings and carry out implementation and training assignments.• Complete and maintain quality inspection programs for income process. Conduct Audits and surveys.• Perform special assignments and provide technical advice. Preempts potential problems and provide solutions.• Participate in the implementation of Quality Management Systems & Techniques and develop and facilitate trainings for it.• Develop and initiate standards and methods for inspection, testing and evaluation.• Presentation and Marketing support.

•Leading team of Support Engineers and System Administrators•Coordinating all help desk activities at the regional level•Creating information collection standards to be used in trend analysis and reports •Analyzing user requirement and system functionality•Troubleshooting, systems backups, archiving, disaster recovery and providing second-level support upon requirement•Requirements analysis, evaluation, procurement and implementation of Internal Systems•Effective administration of all internal systems, including anti-virus software and printing services •Creation and implementation of all Policies and Procedures related to IT Operations within the company.•Management & departmental time-frame interaction for resolving IT-related issues and provide solutions •Maintaining vendor relationships and procurement for hardware and software products•Main reference for all IT-related matters •In charge of orientation and training for new employees

Bs, Computer Engineering

Diploma, Electrical Eng.