- Developed a comprehensive understanding of IAM processes and life cycles, streamlining onboarding procedures.- Reviewed and documented role ownership for application role owners.- Led annual user access review by configuring targeted certification in SailPoint for the application role owners.- Identified and validated 77 dormant accounts for potential deactivation to mitigate the risk.- Collaborated with the GRC team to assess risks associated with cloud applications used by the organization.- Generated monthly reports on key IAM KPIs for internal stakeholders.- Successfully documented more than 30 critical systems assessments, ensuring timely and accurate information for the NCA audit and contributing to the organization's successful compliance.- Represent the IAM unit to perform UAT for the new IT ticketing system by testing and documenting service requests.