• Kingdom wide support and configuration for MPLS L2VPN, L3VPN connectivity as well as switchingtechnologies.• Ensured SLA's are achieved and client expectations are met.• Day to day responsibility to operate/support NG customers remotely and onsite in critical issues.• Resolved end-user problems and made necessary modifications to the operating system, networksoftware, and/or hardware configurations.• Use of monitoring tools to diagnose and troubleshoot network failures.• Configuration and support of Saudi national grid Juniper (SRX, MX, M,J,EX) and Cisco networkinfrastructure.• Maintain and configuration of LAN/WAN layer 2 and 3 protocols such as BGP, LDP, BFD, OSPF,FRAMRELAY, VRRP, STP, MSTP, LAG etc..• Apply packet filtering and security policies for all passing through traffic in zones style.• Design, maintain and plan for availability management module to ensure minimal downtime for networkdevices which consist of 2500 nodes.• Wide knowledge of SONET, DWDM, ETHERNET and data communications networks.• In addition to coordination and troubleshooting with SDH/NMS transmission teams from various systems. Troubleshoot and investigate unreachable L3VPN and IPv4 routes and resolve them.• Interfaced directly with service providers, customers, field technicians, service contractors, and fieldservice coordinators to troubleshoot and resolve network-related issues.• Network monitoring through Solar-winds, Cacti (BW utilization), Infoblox, HP and whatsUP Gold.• Monitor and verify all core links stability and performance.• Full knowledge about passive network equipment and implementations, termination and testing.• Handle new site installation & activation with all requirements need.• Enrolled in NG Data Center migration with 500+ devices (Migrated, Tested and Labeled).• Supervise NG Field Engineers kingdom wide.• Document all new implementations and optimizations activities.

Training in the Information Technology Department