Abdullah Amir Email & Phone Number

As a Business Development Executive at Invowork, I am responsible for driving business growth, identifying new opportunities, and ensuring smooth operations in client acquisition. My role involves building relationships, creating strategic plans, and improving overall business processes to increase revenue and expand our market reach.Key responsibilities include:Generating new business through various platforms, including Upwork and ToptalBuilding and managing a strong sales pipelineIdentifying and exploring additional platforms to expand business opportunitiesStrengthening client relationships and ensuring their long-term satisfactionCollaborating with internal teams to create strategies for sustainable growthContinuously seeking out new market trends to align with business goalsI am dedicated to enhancing Invowork's presence in the marketplace and consistently delivering results that contribute to the company's growth and success

Lahore, Punjab, Pakistan

As a part of management my responsibility is to take leadership and provide expert consultancy in all service enablement functions and activities regarding Customer satisfaction, Customer experience and also about to get a good feedback from the customer and the clients as well.-Establish and maintain good working relationships with clients and customers.-Make sure the business solutions are up to mark and easy to use.-Ensure development information.-Creating visibility and focus for top management.-Handling Inbound calls, providing product and service information, Resolving complaints and forwarding queries to the relevant department.-Responsible for delivering high customer satisfaction and high quality service with ensuring first call resolution.-Gather customer's concerns and suggestions.-Ensuring that customer queries should be resolved in the specific Turn around time (TAT) by following up on services request.

Lahore, Punjab, Pakistan

-Calling existing and potential customers to persuade them to purchase company products and services.-Making outbound calls to prospects or customers-Cold calling and validating leads, telemarketing sales, collections, surveys, non-profit or charity fundraising, appointment setting and proactive customer service notifications.-Accurately recording details of customers’ purchase orders.-Processing all customer purchases accordingly.-Generating promising leads for the outside sales team to pursue.-Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.-Developing and sustaining solid relationships with customers to encourage repeat business.-Using sales scripts proffered by the company to drive sales and respond to customer rejections.-Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.-Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.