Operations Planning Officer
CurrentWorking as Operations Planning Officer at British Council, leading Computer Based IELTS for south region and successfully managing its end-to-end operations.Having seven years of working experience with British council, successfully planned, and contributed to manage all exams products (CIE/Edexcel, APTIS, CFA, ACCA and SELT & NON-SELT IELTS). I have gain exposure of Exam operations, Administration, Management, Troubleshooting, Customer service Management and adherence of Quality… Show more Working as Operations Planning Officer at British Council, leading Computer Based IELTS for south region and successfully managing its end-to-end operations.Having seven years of working experience with British council, successfully planned, and contributed to manage all exams products (CIE/Edexcel, APTIS, CFA, ACCA and SELT & NON-SELT IELTS). I have gain exposure of Exam operations, Administration, Management, Troubleshooting, Customer service Management and adherence of Quality assurance policies during my work at British council.I have led the launch of CD IELTS south region (KHI & Sukkur), successfully planning yearly exam plans of CD IELTS from its launch at ORS2 and PLAN Exams portal in coordination with UK team and national management. Have been managing all queries related to CD IELTS from registration till result release and contributing to all CD exam sessions till date. With brilliant communication skills, have successfully planned multiple software upgrades under the guidelines of Cambridge.I have proven record of solving critical technical issues. Due to my technical knowledge, I liaised on with various stakeholders on delivery of Computer-Based exams which included yearly planning, installation of the software, running demo tests and setting up of venues.Along with CD IELTS, I have also the lead of IAM for south region. With my contribution, commitment and strictly adhering to IAM custodian agreement and IGRM rules I have been able to manage and respond promptly to any queries that are faced by my centre. I have successfully conducted more than 500 exam events (PB and CB) in past 5 years and have Identified gaps, trends and worked towards improving them as per QCA standards both in PB and CB exams. I have become more aware of customer needs and have been able to focus my delivery on meeting those need which has contributed to the Council’s long-term success. Show less