An IT support engineer, also known as a technical support engineer or IT technician. Responsible for providing technical assistance and support to end-users within an organization. Their job involves diagnosing and resolving hardware, software, and network issues, either remotely or on-site. They assist users with troubleshooting problems, installing and configuring software and hardware, setting up new equipment, and maintaining IT systems and infrastructure. IT support engineers also document and track issues, escalate complex problems to higher-level support personnel or vendors when necessary, and communicate technical information effectively to non-technical users. Additionally, they may contribute to the development of IT policies and procedures and participate in training sessions for end-users.

Responsible for designing, implementing, and maintaining an organization's network infrastructure. Their job involves tasks such as configuring routers and switches, troubleshooting network issues, optimizing network performance, ensuring network security, and staying updated on emerging technologies and best practices in networking. They may also collaborate with other IT teams to integrate new technologies and support the organization's overall business objectives.